- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-06-2020 01:09 PM
Hi,
I was checking Submit a Request topic flow, although it's not loading questions anytime. I was wondering what was this condition 'has_va_support' used for? Also, script has 'va_support' to return, I am not sure what it is and couldn't find anything in documentation or contextual search.
Solved! Go to Solution.
- Labels:
-
Virtual Agent

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-07-2020 09:54 PM
That's correct, we cannot access this in the Platform UI. Unfortunately, there's also no documentation on this.
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP
---
LinkedIn
Community article list
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-09-2020 04:19 PM
Hi Rithesh,
To add a little more to the replies above, the has_va_support logic essentially checks the catalog item for eligibility to be rendered in the bot (ie. making sure there are no client scripts, no unsupported variables etc). Apologies that this isn't clear in the designer. We will look at improving the documentation.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-07-2024 11:00 AM
@Mark Roethof : Is Submit a request VA topic has been depreciated? I am using a PDI of Utah version where I can't find it which lead me to this community article.
If yes then then can you please help me from which release it was depreciated?