Where is the message when an Agent accepts a chat

[Lynda1]

We recently upgraded to Utah and it seems there is one message that got moved?

When an Agent accepts a live chat, there is a message that appears to the end users.  You can tell I have found the message previously but cannot find it now and it is driving me batty 🙂

Where is that message?  I looked in the System Messages that is on the Conversations settings page, cannot find it.  I even looked at all the System messages and cannot find it.

Any one know where the message went to in Utah for when an Agent accepts a chat?

[Lynda1 · Accepted solution]

Just in case anyone else was looking for this. It is a message in the queue settings "Initial Agent Response"

[Niranchana Pala]

How to translate "Initial Agent Response" field?

[Steven61]

It is in table sys_translated.list

Search for:

Table: awa_queue

Element: initial_agent_response