Where to configure customized chat branding

[Iann Gng]

Hey guys, I stuck at some point. Help me to understand where i can put the chat branding for virtual agent. I will be thankful for the resolution.

[JennyHu]

Check out the doc https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/administer/virtu...

You can also take a look at this article I wrote about branding for multiple service portals https://community.servicenow.com/community?id=community_article&sys_id=31074f371b78d810ada243f6fe4bc...

Hope this helps!

[Priyanka Chandr]

Hi,

steps :

1. Navigate to Collaboration > Branding Setup.
2. Change the branding settings to customize the chatbot and chat interface                                    Refer  the following : https://docs.servicenow.com/bundle/london-performance-analytics-and-reporting/page/administer/virtua...

Please mark it correct and helpful

Thanks,

[Mark Roethof]

Hi there,

Under Collaboration > Branding Setup you can define the Chat client branding. Is that what you are after? Or is it something else? Or did you create your own branding, and is your question how to apply that custom branding record?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Geetanjali Khy2 · Accepted solution]

Hi Iann,

I am not getting the requirement like actually where you are facing the issue. But what issue I faced and also many people face this issue.

If it mean you created your own branding and and you want to use it for chatbot then follow below steps.

Please check the snap above. Is it like that?

If it is so, then please refer below steps.

Goto table: Service Portal Agent Chat Configuration [Service Portal -> Agent Chat]
Select the portal on which you want this customized branding.
In server script add "branding_key: "your_branding_name"

Suppose you have created branding named acme and you want to display it on knowledge portal. so do it like this.

Please refer below Snap for the same.

Please mark my answer as Correct/Helpful if it helps you to resolve your issue.

Thank You.

Regards,

Geetanjali Khyale

ServiceNow Developer