Where to configure customized chat branding

Iann Gng · ‎06-25-2020

Hey guys, I stuck at some point. Help me to understand where i can put the chat branding for virtual agent. I will be thankful for the resolution.

Geetanjali Khy2 · ‎07-07-2020

Hi Iann,

I am not getting the requirement like actually where you are facing the issue. But what issue I faced and also many people face this issue.

If it mean you created your own branding and and you want to use it for chatbot then follow below steps.

Please check the snap above. Is it like that?

If it is so, then please refer below steps.

Goto table: Service Portal Agent Chat Configuration [Service Portal -> Agent Chat]
Select the portal on which you want this customized branding.
In server script add "branding_key: "your_branding_name"

Suppose you have created branding named acme and you want to display it on knowledge portal. so do it like this.

Please refer below Snap for the same.

Please mark my answer as Correct/Helpful if it helps you to resolve your issue.

Thank You.

Regards,

Geetanjali Khyale

ServiceNow Developer

View solution in original post

Iann Gng · ‎07-11-2020

This is what I was looking for...Thnxxx

Mark Roethof · ‎07-07-2020

Last week I presented the Virtual Agent Academy, and amongst others the Chat Branding was handled in detail.
Yesterday I also published a follow-up article on how to change the Virtual Agent widget (without cloning!).

Do check them out:

2020-07-06 Virtual Agent button icon customizations
2020-06-30 Virtual Agent Academy June 30: Simple Widget Branding and Customization

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Iann Gng · ‎07-11-2020

Its helpful Mark..