Workflow Automation CoE > Hybrid AI Workflows Goal In this Workflow Automation Center of Excellence article, you will learn how to choose the right automation pattern when combining AI capabilities with deterministic workflows. You will understand w...
Workflow Automation CoE What is Workflow Automation on the Now Platform®? Workflow Automation is the central part of the Now Platform®, driving automation and processes for your enterprise. Work in an easy-to-learn low-code environment that invi...
If you've worked with Flow Designer long enough, you've probably run into the same challenge during testing: You submit a request, trigger the flow, and then... wait. Maybe the flow contains a 30-minute timer. Maybe it's waiting a few hours before ...
Workflow Automation CoE > Flows > Flow and Action Error Handling > Level 1: Retry and Action Error Evaluation Overview We want to catch errors immediately when we build flows, subflows, or flow actions. This prevents them from cascading up, and we ...
Workflow Automation CoE > Playbooks > Building Dynamic Playbooks > Part 4: Nested Playbooks This is Part 4, the final article in a four-part series on dynamic playbooks. Start with Part 1: Overview and Conditional Activities » for the full pattern ...
Workflow Automation CoE > Playbooks > Building Dynamic Playbooks > Part 3: Playbook Variants This is Part 3 of a four-part series on dynamic playbooks. Start with Part 1: Overview and Conditional Activities » for the full pattern lineup or continue...
Workflow Automation CoE > Playbooks > Building Dynamic Playbooks > Part 2: Decision Activities and Decision Stages This is Part 2 of a four-part series on dynamic playbooks. Start with Part 1: Overview and Conditional Activities » for the full patt...
Workflow Automation CoE > Playbooks > Building Dynamic Playbooks > Part 1: Overview and Conditional Activities Four Patterns You Should Know Goal This is the first article in a four-part Workflow Automation Center of Excellence series on building...
Workflow Automation CoE > Flows > Best Practices > Logging and Reporting Flows Best Practices Logging and Reporting Check out this Workflow Academy video on Flow and Action Error Handling for detailed instructions on how to use Try and Go back to ...
Workflow Automation CoE > Playbooks > AI Agent as an Activity Foreword This article assumes a basic understanding of Playbooks in Workflow Studio, including how stages and activities are configured. Familiarity with Now Assist and AI Agents on the ...
Workflow Automation CoE > Flows > Getting Started with Intelligent Approvals Intelligent Approvals Let your policy documents do the approval work Approvals are everywhere on a ServiceNow instance: change requests, travel expenses, catalog items, ...
Custom Data Export with Utility Actions Spoke The Utility Actions spoke provides a complete set of actions for generating delimited files programmatically in Flow Designer. If you need to create extracts from different ServiceNow tables, with custo...
Have you ever wondered how to ensure governance in relation to workflows created in flow designer? Have you ever wondered how to ensure that unique simple flows don’t explode which will be unbearable to maintain in the long run? Then look no furthe...
Workflow Automation CoE > Playbooks > Hybrid Agentic Activity Use Cases Foreword This article assumes basic familiarity with ServiceNow Playbooks and the concept of activity definitions. If you're new to Playbooks, the Playbooks documentation is a ...
Workflow Automation CoE > Flow Designer > Approvals > Overview Approvals on the Now Platform Approvals on the Now Platform have undergone many changes throughout the years. In the early days, we would just set the task.approval field to the desire...
Hi Everyone!I've been working with Playbooks for some time now, and I'd like to highlight a common issue and its resolution when users start using Playbooks. For this demonstration, I'm using a Yokohama PDI with a simple Playbook that runs whenever a...
Workflow Automation CoE > Workflow Migration Goal This article will guide customers and partners in their migration efforts by identifying, analyzing, and migrating their Legacy Workflow codebase. IntroductionWhy migrate?How to migrate? Phase 0: ...
Workflow Automation CoE > Playbooks > Getting Started with Agentic Playbooks Goal In this Workflow Automation Center of Excellence article, you will learn how to get started with Agentic Playbooks in Workflow Studio to accelerate playbook execution...
Foreword This article expects basic level of knowledge of Domain Separation, its concepts and functional behaviour. Additionally, the basic understanding of Flow Designer and Decision Tables will help the reader to understand the contents of this ...
Workflow Automation CoE > Hybrid AI Workflows Goal In this Workflow Automation Center of Excellence article, you will learn how to choose the right automation pattern when combining AI capabilities with deterministic workflows. You will understand w...
Have you ever encountered a customer requirement where you need to run a loop in a Flow for n number of times? Here’s an easy way to achieve this using the “Do the Following Until” logic + Flow Variables in Flow Designer: Create a Flow Variable Typ...
APIs changed the world! But they’re showing their limits... Every integration still starts with studying formats, maintaining connectors, and debugging breakages after every version change.The Model Context Protocol (MCP) is the start of something en...
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