- Post History
- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
05-14-2022 09:41 PM - edited 05-17-2025 09:12 PM
If you miss any content, please leave it as a comment and I will add it to this article.
Table of Contents |
My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Robotic Process Automation?
Across industries, automation has made it possible for organizations to do more with less, reducing expenses while improving accuracy and output. But traditional automation is generally built on programming, using high-code applications to integrate with relevant systems. RPA takes a different approach, performing tasks at the user-interface level. And, because RPA bots are designed to copy and learn from user actions, there’s no need to make any changes to the underlying IT infrastructure. RPA robots can be attended or unattended, depending on whether they require any assistance or oversight from human operators.
In essence, RPA automates specific kinds of actual human activities and large-scale data movement activities, capable of handling repetitive, monotonous, and rule-based tasks and duties, quickly and accurately.
Entry point to the official product information pages
Entry point to the official product documentation
What is robotic process automation (RPA)?
More detailed explanation
Provides implementation steps to achieve a prescribed set of product outcomes for Robotic Process Automation (RPA) Hub and RPA Hub
RPA Hub - Product Architecture Blueprint
Describes the inherent functionality of the product and outlines the technical components in the form of a diagram.
Trainings & Courses
Robotic Process Automation (RPA) Essentials
This learning path brings together RPA fundamental and implementation topics so you can easily enroll in, and learn RPA's core skills. In addition to product information, the courses on this path also include hands-on lab exercises allowing you to practice installing RPA, building unattended robots in Desktop Design Studio, and deploying and managing bot processes in RPA Hub. You will also explore when to use RPA vs. Integration Hub.
Articles & Blog Posts
2022-07-04, by @Daniel Draes
RPABOTSWORLD Challenge #1 : Invoice Creation & Follow-up Email
I want to start showcasing some of the powers our RPA technology can do and how easy (or sometimes not...) it is. For this I have set out to find RPA challenges on the web, I will solve them and document in a set of blog posts how to do that with ServiceNow. I will explain some of the more complicated requirements and how to solve them, as well as post the final robot file for you to examine and play around with.
2022-08-30 by @Daniel Draes
RPA Desktop Design Studio: Working with ambiguity on web pages
2022-10-31, by @Daniel Draes
RPA: Exchanging data between the ServiceNow instance and your robot
The best path to exchange work between the Instance and the Robot is to use the concept of a Queue.
2022-11-03, by @Daniel Draes
RPA: Managing Work Queues with API triggered bots
RPA Hub is a great tool to manage your RPA implementation and keep an oversight of what is happening or how well your robots are doing their work. Once you have some robots implemented there is probably a list of work for them to go through. Two scenarios are possible on how to start the robots.
2023-01-04 by Michael Moch
Your Guide to Know All About Robotic Process Automation
The use of automation in IT has been on the rise for some time now, and this trend is only expected to continue. According to Gartner, the percentage of businesses using structured automation will rise from 20% in 2021 to 70% in 2025. So in this blog, we will specifically learn about Robotic Process Automation (RPA) and deep dive into its uses and benefits to businesses.
2023-01-27 by @Jasper Miller
Building and executing an RPA robot from a ServiceNow custom App
In this article, I will take you through the steps required for executing a Robot from a Flow in App Engine and providing it with data from the platform. The instructions that I will provide, will take you all the way from building the app, designing the robot, importing it into your ServiceNow instance, managing required configurations, passing data and executing it from the platform.
2023-02-23 by @Pranav Bhagat
Exploring ServiceNow RPA for beginners and Utah's latest updates
If your organization is seeking to enhance process efficiency and accelerate workflows, you might want to consider integrating ServiceNow’s Robotic Process Automation (RPA) solution. This blog post will provide insights on how to begin with ServiceNow’s RPA offering.
2023-03-07, by @Daniel Draes
RPA: Error-Handling in your robotic automation
Now that you have built a robot, how do you handle errors?
2023-04-25 by ServiceNow Support
Best Practices for designing automation in 'RPA Desktop Design Studio' (KB1298454 🔒)
Videos & Podcasts
2022-03-28, by Justin Meadows
Curious about ServiceNow's new Robotic Process Automation? Come watch me download, install and take a brief tour of the new RPA Studio application and stay tuned for future videos as I explore this new capability.
2022-04-06, by Chuck Tomasi
Break Point Podcast: RPA Hub with Prasad Velamuri
What do you do when you've got an application that only works under human power?- It's got no APIs, yet you still need to automate a process involving this software. Well, we've got an answer for you on this episode of Break Point.
2022-04-07, by Justin Meadows
Robotic Process Automation - Part 1
You're going to be hearing a lot about RPA or Robotic Process Automation from ServiceNow with their new Automation Engine offering. In this video I start with some fundamental concepts and building blocks by exploring actions you can take in both Flow Designer using the RPA Hub Spoke and in RPA Studio.
2022-05-09, by Justin Meadows
ServiceNow RPA Studio: Unattended Automation
My journey with Robotic Process Automation continues! In this video I create a small unattended automation and test it out. Adding steps to the canvas and confirming the steps execute the actions I intended, I'm a few steps closer to publishing this to my instance and using it in a workflow.
2022-04-08, by ServiceNow Dev Program
Let's make weird stuff!
2022-04-09, by ServiceNow Now Community
Automation of access management in legacy applications
This demo showcases the capabilities of RPA in automating access management on the legacy Oracle EBS software. The task of replicating the roles from an existing user account for a new user is manual and time-consuming. Using RPA and the service catalog, we can eliminate the manual task.
2022-04-19, by ServiceNow Dev Program
RPA Hub is here! Join us for a demo! Beep boop!
2022-07-13 by Saurabh@Now
RPA Hub Demo - Hyperautomation for Invoice Creation
A demonstration of Automation Engine (RPA Hub) capabilities of ServiceNow to create UI Automation for Legacy Applications/ Processes.
2022-07-17 by App Engine Shao
RPA Challenge: 1.79 seconds with ServiceNow RPA Hub
2023-02-21 by ServiceNow Dev Program
Getting started with Robotic Process Automation (RPA) 🤖
In this session we will cover some of the basics of Robotic Process Automation.
2023-03-17 by ServiceNow Dev Program
Process Automation Designer Optional Activities
2023-03-31 by ServiceNow Dev Program
In this session we will be going into the nuts and bolts of ServiceNow RPA.
2023-04-04 by Hardit Singh
How to activate Robotic Process Automation(RPA) in ServiceNow
I am really excited about RPA now being available in PDIs. To check how to activate it in your PDI, please check the video.
2023-04-04 by Hardit Singh
Introduction to Robotic Process Automation(RPA) in ServiceNow
Robotic Process Automation (RPA) is an emerging technology that automates repetitive and mundane tasks. It uses software robots, or bots, to imitate the actions of a human user and complete tasks in a fraction of the time.
2023-08-08 by ServiceNow Dev Program
How to install ServiceNow RPA components in your Environment
If you have a Personal Developer Instance (PDI) operating on the Utah release or a newer version, you can proceed with the Robotic Process Automation (RPA) installation. Check out the following video to guide you through the RPA setup in your system.
2023-08-29 by ServiceNow Dev Program
What's new in RPA in Vancouver?
In this session we will cover some of the new features of ServiceNow RPA in Vancouver.
2023-09-08 by ServiceNow Dev Program
The #BuildwithRPA Challenge: A Daniel and Pranav Special
In this upcoming video, Pranav will undertake the #BuildwithRPA challenge, demonstrating how to navigate through the various tasks of the challenge and showcasing the key features of RPA.
2024-02-13 by ServiceNow Dev Program
What's New in Robotic Process Automation🤖 (RPA) in Washington DC?
Let's talk about new features of Robotic Process Automation(RPA) that came in the Washington DC release.
2024-04-12 by ServiceNow Dev Program
Troubleshooting
Known Error Portal
Pre-configured filter for the respective topic. Remove the query string or modify the filters on the left side if you want to narrow down the search results in a different way.
Selected Articles
-
- 8,085 Views
- Mark as Read
- Mark as New
- Bookmark
- Permalink
- Report Inappropriate Content
Thank you for this super RPA collection @Maik Skoddow!
These are two other great samples from Daniel that you might find useful to add to the article section:
- RPA: Managing Work Queues with API triggered bots
- RPA: Exchanging data between the ServiceNow instance and your robot
Edo
- Mark as Read
- Mark as New
- Bookmark
- Permalink
- Report Inappropriate Content

- Mark as Read
- Mark as New
- Bookmark
- Permalink
- Report Inappropriate Content
How did this post escape my sight so far? Well done!
One you might one to add:
Creator Toolbox | Getting started with Robotic Process Automation(RPA) 🤖 - YouTube
- Mark as Read
- Mark as New
- Bookmark
- Permalink
- Report Inappropriate Content
this video was already linked (at the end of the Videos section) - inclusive the nice robot icon 😉

- Mark as Read
- Mark as New
- Bookmark
- Permalink
- Report Inappropriate Content
You are faaaast! They video is so fresh I thought you have surely not seen it yet 😄 Working at Lightspeed!
- Mark as Read
- Mark as New
- Bookmark
- Permalink
- Report Inappropriate Content
One more useful resource found in support (KB1298454) - Best Practices for designing automation in 'RPA Desktop Design Studio'.
- Mark as Read
- Mark as New
- Bookmark
- Permalink
- Report Inappropriate Content
Hi @Edoardo M
yes, the article seems to be valuable and I listed it, although it is hidden behind the login wall and thus most of the users will not have access to it.
To be honest, I miss a content concept in the ServiceNow universe. Why are such articles not written in the community? Why are all pieces of information for a certain topic scattered over so many different portals?
😕

- Mark as Read
- Mark as New
- Bookmark
- Permalink
- Report Inappropriate Content
Just realized, this one is missing here 😄
RPA Desktop Design Studio: Working with ambiguity ... - ServiceNow Community
- Mark as Read
- Mark as New
- Bookmark
- Permalink
- Report Inappropriate Content
I have added the missing article on that page. A small summary on top of your article would be helpful for the reader.
- Mark as Read
- Mark as New
- Bookmark
- Permalink
- Report Inappropriate Content
@Maik Skoddow - thank you, I am using your articles to structure the SN learning, Tremendous help.
Two questions is I may:
is RPA and Flow Designer overlap each other, or they are part of each other?
Is RPA standard part of every module (ITSM ITOM etc) or should it be purchased separately?

- Mark as Read
- Mark as New
- Bookmark
- Permalink
- Report Inappropriate Content
@MitchMcln
Flow Designer is the tool to design flows (automation) in the ServiceNow platform. FlowDesigner integrates nicely in IntegrationHub which allows calls to external systems via API or via RPA. RPA uses RPA Desktop Design Studio to design the automations executed on an RPA powered windows machine.
More information on these:
Flow Designer (servicenow.com)
RPA Desktop Design Studio (servicenow.com)
RPA is a platform feature bundled as licensable product within Automation Engine. It has to be purchased separately. It can be used from any platform application - being it a ServiceNow delivered one like ITSM, HR or a custom application build by customers or partners.
- Mark as Read
- Mark as New
- Bookmark
- Permalink
- Report Inappropriate Content
Thank you @Daniel Draes
Is Orchestration still a part of Vancouver release or being replaced \(integrated into) Integration Hub?
- Mark as Read
- Mark as New
- Bookmark
- Permalink
- Report Inappropriate Content
Many thanks @Daniel Draes for answering @MitchMcln 's questions! It's much better if someone from ServiceNow does this!

- Mark as Read
- Mark as New
- Bookmark
- Permalink
- Report Inappropriate Content
Oh wow.. Orchestration. You must be an oldtimer with the platform 😄
Some statements wrt. Orchestration from our PM team:
- Workflow Editor (and Orchestration) is considered Legacy technology
- We have not been developing any new features or enhancements for it for the past 5 years
- All new development is for Flow Designer and Process Automation Designer (and Integration Hub)
- As of the Utah Release, we do not have a public statement on whether or when we deprecate Workflow Editor or Orchestration
So this means Orchestration is still as it used to be 5 years ago. Yes, it can still be used by customers but we do strongly recommend you consider migrating your things to Integration Hub.
- Mark as Read
- Mark as New
- Bookmark
- Permalink
- Report Inappropriate Content
@Daniel Draes thank you. I came across Orchestration in one of the training videos. There is so much material out there it is easy to get lost in the versions. Thank you @Maik Skoddow for "Knowledge sources", does help to structure navigation around the platform.
@Daniel Draes , will Gen AI Controller be part of Integration Hub?

- Mark as Read
- Mark as New
- Bookmark
- Permalink
- Report Inappropriate Content
@MitchMcln The final pricing and packaging of Gen AI Controller has not been decided yet.