Welcome to the Workflow Academy!
In this comprehensive Platform Academy video series, we'll dive into the transformative world of workflow automation, empowering you to build, monitor, and optimize efficient workflows with ease.
Join us as we explore the core tools of ServiceNow's Workflow Automation suite to build flows and subflows, playbooks, and decision tables on the Now Platform. Find all upcoming and previous sessions here.
About this session
In this academy video, you will learn how Configure Playbook Experiences to customize the way your agents and end users interact with playbooks. There will be three Academy Shorts videos published in the coming weeks that walk you through the steps to embed Playbook Experiences in:
- Next Experience pages
- ServiceNow Mobile App
- Service Portal
This session is available on the Now Community YouTube Channel.
After watching the video, we'd love your feedback. Please fill out this short survey and leave your comments and questions here on the Community or the YouTube video!
Resources and Links
- Workflow Studio Tour
- Getting Started with Playbooks (CoE)
- Getting Started with Playbooks (Video)
- Custom Playbook Activities (Workflow Academy)
- Getting Started with Playbook Experience
- Next Experience, UI Builder, and Workspaces
- Adding a Playbook Record Page Tab to a Workspace Record
- Playbooks for the Now Mobile Agent Application (FSM)
- Activate Playbook for Portals (CSM)
Embed Playbooks mini-series
https://sn.works/workflowacademy/2407S
Workflow Academy Playlist
https://sn.works/workflowacademy/playlist
2023 Platform Academy Workflow Sessions Playlist
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