Approval state choices are not showing in the Playbook

PRAISETO CP · ‎09-20-2024

Hi All,

Please note that, I am trying to create a Playbook for an app which I am creating through the Creator studio. But when I use Approval step and in the next decision step, if I try to check if the approval is approved or not, it is not showing any choices for Approval state. Please help me with this. Thank You in advance.

Kristen Dettman · ‎10-09-2024

Are you on Xanadu? I was having the same issue, and ServiceNow created a known error for it, saying it was a bug in Xanadu and possibly the latest update to Playbooks. I had some success manually entering the state (e.g. typing "Approved"), but it was wiped out every time I edited the Playbook. Apparently this will be corrected in the future. Good luck!

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Long Duong · ‎09-20-2024

Hi @PRAISETO CP

Hope you are well.

Your issue is bit weird... But can you please confirm the flow designer is working well with the "ask for approval"?

Thanks

PRAISETO CP · ‎09-20-2024

Hi @Long , Thank You for looking in to this. It is working fine in flow designer

Long Duong · ‎09-20-2024

Hi @PRAISETO CP

Can you try logging out, and logging in again? I am not sure what is happening in your instance...

Please try and let me know the result.

Thank you

PRAISETO CP · ‎09-20-2024

Hi @Long I have tried logging out and logging again it still not works. I faced the same issue in my previous PDI as well. I released that instance and requested new. This is the new instance and having same issue. Not sure, if is something missing from my side.