Approval state choices are not showing in the Playbook

[PRAISETO CP]

Hi All,

Please note that, I am trying to create a Playbook for an app which I am creating through the Creator studio. But when I use Approval step and in the next decision step, if I try to check if the approval is approved or not, it is not showing any choices for Approval state. Please help me with this. Thank You in advance.

[Michael O J]

For me it works in a Washington PDI, but not Xanado. I don't know why.

[PRAISETO CP]

As @Kristen Dettman mentioned, it looks like a bug in Xanadu version.

[Kristen Dettman · Accepted solution]

Are you on Xanadu? I was having the same issue, and ServiceNow created a known error for it, saying it was a bug in Xanadu and possibly the latest update to Playbooks. I had some success manually entering the state (e.g. typing "Approved"), but it was wiped out every time I edited the Playbook. Apparently this will be corrected in the future. Good luck!

[PRAISETO CP]

Thanks for the info. I am working on Xanadu version.