Can't seem to enable new restart functionality in playbook

[JordyZ]

Hi,

We're on Washington and trying to make use of the new restart functionality, but no pop-up came up to enable restart on an existing playbook. In the settings > general tab, there's also no checkbox to "Allow this process to be restarted during runtime". Any help would be appreciated!

Thanks!

[Satishkumar B]

@JordyZ Please check the roles permission. Restart needs to be enabled by the admin. Refer the below document for you reference:

https://docs.servicenow.com/bundle/washingtondc-build-workflows/page/administer/process-automation-d....

please mark my response as helpful 👍and accept the solution ✅if it helped you

[JordyZ]

Hi @Satishkumar B ,

It was because I didn't have the right version of plugin. I've updated the Playbook experience plugin to 25.1.3 but couldn't find the Process automation designer 25.x.xx. versions. We have a Process Automation Designer product on our instance with plugins, but all of them are version 1.0.0. Ever since installing the playbook experience, I can see the restart options in the PAD, but now I can't open any cases in the CSM/FSM workspace. It's stuck on loading forever. What do I do?