Custom Action Output Not Showing for Approval Record in Flow Designer

[CHGNK]

Hi everyone,

I’m working on a custom action in Flow Designer in ServiceNow where I’m trying to retrieve the Approver Name and Approval State from an Approval record.

Script used:

(function execute(inputs, outputs)

{
 var approvalrecord = inputs.ApprovalRecord;
 outputs.ApproverName = approvalrecord.approver.getDisplayValue(); outputs.ApprovalState = approvalrecord.state.getDisplayValue();

})(inputs, outputs);

Issue:

• The script runs without any errors
• Approvals are happening correctly on the Change Request
• But in Execution Details, both ApproverName and ApprovalState outputs are coming empty

Context:

• Input variable ApprovalRecord is mapped in the action
• I’m triggering this from a flow related to Change Request approvals

Question:

Why are the output values not appearing even though the approval exists and the script executes successfully?
Am I accessing the Approval record incorrectly in Flow Designer?

Any suggestions or guidance would be really helpful.

Thanks!

[CHGNK]

Hi @Amit Gujarathi , I have followed the steps in your custom action video.
Could you please review this once?

[CHGNK]

Hi @Amit Gujarathi , I have followed the steps in your Custom action video.
Could please review it once?