Data Definitions missing? (trying to set up yes/no question in PAD for playbook)

[Christian Kelln]

Hello Community,

I´m trying to create a playbook using Process Automation Designer. I wanted to ask the agent a Yes/no question and use this answer for the following flow.

For that i think i need to create a new data definition to handle yes/no for this purpose. I was following instructions here and fail at step 1: https://docs.servicenow.com/csh?topicname=create-data-definition.html&version=latest

All > Process Automation > Process Automation Administration > Data Definitions. (Data Definitions is not existing in my developer instance).

Is there a smarter way to give the user a prompt to answer a simple question with yes/no without any big configuration?

Thanks in advance.

Best regards

Christian

[Bimschleger]

Hi @Christian Kelln ,

Yes, you are correct: the best way to collect a yes/no response (that is not a field on an existing table) is via the "Collect user data activity". This activity (as you noted) uses data definitions to define the data to collect from the user.

The data definitions table is restricted to the roles 'admin' and 'flow_designer'. If you have those roles and are unable to see the table, then I'd recommend creating a case.

[Christian Kelln]

Thanks for confirmation. Very strange. I´m also wondering where to open a case for my PDI.

[Christian Kelln]

Thanks for confirming. Very strange. I´m also wondering where to open a case for my personal developer instance

[Christian Kelln · Accepted solution]

i have deleted my instance and set up a new PDI. After installing Process Automation designer Demo from appstore now i see data definition.