automation
What automation functionality does ServiceNow have (ticket comes in, automated response, select resolution type, another email goes out, closes ticket after 10 days of no response, etc..
Forum Posts
Resolved! Playbook running in child task
Hello, I have configured my first playbook and I would like to run in child task table. Also, I would like to hold the progression of task once the previous is complete. Any help or suggestions are very much appreciated.
Resolved! Branches based on variable
Hello, I am attempting to build a flow that branches based on a variable value. This yes/no variable is set to none as a default value as the variable is unknown at the beginning of the flow. In step 9, the person working the ticket needs to pick yes...
Semaphore like behavior in Flow Designer
Hello ServiceNow Community, I am looking for some guidance on how to create a semaphore-like behavior within the Flow Designer engine. Specifically, I want to ensure that only one instance of a particular flow is executed at a time. Additionally, it ...
Flow Designer: Unable to use datastream output as input for the next action
Hopefully I am missing something obvious here... I am using an OOTB Datastream with paging to get a list of computer hosts. Part of its output object is a String Array.I am then trying use the String Array as an input for another Action, but it is n...
Resolved! JSON Payload Sending as octet-stream
Hello all, I've more-or-less successfully built my first action. It's taking catalog inputs and generating a JSON Payload then sending it to an endpoint via a REST step. I can get the data to load and send, but the odd part is, it's sending as an oct...
problem can be created without mandatory field
The Problem:In CSM Workspace, when users click on the "Create Problem" button from a case, the problem record is instantly created without any intermediate steps.Effect:This allows users to create problem records without filling in any mandatory fiel...
flow is trigged twice
Problem: The flow posts the same comment on two consecutive days, even though it is supposed to post only once.I created a flow that posts a comment to notify users that their case will be closed if no action is taken.Flow action: Search for all case...
Refresh Declarative Actions Record conditions - UI Builder
I have an Activity Action on a playbook. Record conditions are set and when the activity loads the those conditions work fine. I then trigger a modal and perform some actions that update the record in the background. Those updates should trigger the ...
Trigger catalog item from another catalog item flow and relate them
I am trying to solve a timing issue with an order guide. We use an order guide to onboard a person. In the order guide, the user can select a phone, computer, etc. In the flow, the computer, phone, etc. fulfillment needs to wait until the user has ...
setWorkflow(false) and autoSysFields(false); is not working in fix script
When I try to use setWorkflow(false) and autoSysFields(false) in Fix Script/Background Script, it doesn't block to update System fields(Updated, updated by, etc.,) instead it updates the current time and currently logged-in user details. following is...
Resolved! Get Catalog Variables do not fetch or show all variables
Hi, in Flow designer we are using oob action 'Get Catalog Variables'. But this is not fetching or showing all Available variables from the selected Catalog item and Variable sets template. we have observed system showing regular variables on catalog...
Resolved! Approval state choices are not showing in the Playbook
Hi All, Please note that, I am trying to create a Playbook for an app which I am creating through the Creator studio. But when I use Approval step and in the next decision step, if I try to check if the approval is approved or not, it is not showing ...
Seeking Details on Skip Schedule Cleanup Field in sys_flow_context Table
I’m looking for information about the field Skip Schedule Cleanup [skip_schedule_cleanup] in the sys_flow_context table? Specifically, can we set this field on a per-flow basis? The reason I’m asking is that I can’t find any documentation that specif...
Flow Designer Action Rest Call - Get Credential password at runtime
We have a preference from our architecture/security team to not store credentials within applications/configs, and I was asked if there is any way within a Flow Action to get the credential password for an outbound REST call at runtime. Specifically...
