Flow Designer Approvals for catalog items

[Community Alums]

Hi community,

I am trying to create this workflow inside of catalog item via flow designer:

User Story:

As a user, I want to have options to request a software so that I can install applications I do not have access to on my desktop. 

Acceptance Criteria:

Given the application I selected requires a license, when I select the software , then an approval is sent to my manager.  If rejected, ticket is closed. If accepted it goes to the approval group for the software.

Given the application I selected does not require a license, when I select the software, then it goes to the service desk to resolve my request. 

I already added data to the application software table. I cannot lookup the variables i created inside the catalog item from that reference table in flow designer to create the conditions for the approval. Am I using the correct solution?

[Stephanie Barne]

Thanks!! Great info. 

So after step 6, when you've asked for the first approval, it's waiting for the "approval" field to show "approved", then it updates the "Stage" field to "Waiting for Approval". It then goes on to send another approval to whoever is in step 9. If I were to look at that RITM while it was waiting on that second approval response...wouldn't the "approval" field still say "Approved"? I ask this because this is what I want to avoid. I basically don't want the RITM to reflect that it's approved until it's approved at the second (highest) level. 

So in my flow, I've mimicked your step 8, but instead of it updating the Stage field, it updates the Approval field back to "Requested".