Flow Designer: Insert RITM table to Approval table

[manueleriklego]

Hi All,

I am new to Flow Designer and I have been tasked to create a flow for approval follow up notification and automatically closed RITM if not approval been made after XXX days. So far, I have created a notification for it and created the flow below but struggling to input a update record (row 7) for RITM table that it will close if no approval made there is no lookup record that I can input. Appreciate your help!

[OlaN · Accepted solution]

Hi,

Is the approval itself generated from another Flow?

Then you should configure an automatic timeout in that flow, when configuring the approval step.

Example below

[OlaN · Accepted solution]

Hi,

Is the approval itself generated from another Flow?

Then you should configure an automatic timeout in that flow, when configuring the approval step.

Example below

[seancolin]

Hi Olan,

I have a quick question. How did you call a record from the sc_req_item table for approval? I ask because I'm working on a flow which is triggered from sc_request. Then conducts a look up for RITM's meeting those conditions However, I want to trigger an group approval action within theses RITM using the flow. The data pill won't let me select the RITM's from the lookup, but rather just the request contained in the trigger. Please let me know if you have any input.

[OlaN]

Hi,

The issue here is that you are using a:

"Look up records" (plural)

not the:

"Look up record" (singular)

If you need to perform some action on many records, you will need to first insert a flow logic that loops through records found in the lookup, and then performs the action on each one.

If you only expect/need a single record, use the other look up available that only returns a single record (if found).

[manueleriklego]

Thanks OlaN! May I ask also how I can configure it in subflow as I got cannot fill in the the trigger in FROM data picker?