Flow Designer: Update Task Record created in previous step

JuliaHowells
Tera Expert

Hi Community, 

In Flow Designer, I need to Update Record for a Task that is created in Step 11 but Update Record has that record grayed out so I cannot select it. How can I accomplish this? 

JuliaHowells_0-1721679035156.png

 

1 ACCEPTED SOLUTION

This is not showing as an option. I opened a case with HI.

View solution in original post

5 REPLIES 5

Hemanth M1
Giga Sage
Giga Sage

HI @JuliaHowells ,

 

Update record should have below options (general ServiceNow core action), Shall we know which action step are you using here???

HemanthM1_0-1721705406458.png

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

JuliaHowells_0-1721749774496.png

 

Hi @JuliaHowells ,

 

Try using from servicenow core instead from most recent.

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

This is not showing as an option. I opened a case with HI.