Flow Variable - Looking up Manager from Sys ID String off History Table

goldenjc97
Tera Contributor

‎07-13-2023 05:38 AM

Hey guys - QQ on Flow Designer - I am setting up a flow that triggers when an INC has been reassigned 3 times and it emails all assignees. I have this working by doing a Look Up on the history table for that INC where the field is assigned_to, doing a for each and setting a variable for assignee and sending them each an email - I want to copy the assignees manager, but can not figure out how to get it - in my mind I should be able to do a lookup back to the user table, joining on sys ID, and getting the manager but it doesn't work. I then though maybe I could script it, but it returns no value 

 

image.png

 

I was hoping to be able to do a lookup using the user sys id string to the user table and then get the manager info that way - or even using a script like this - this works in background script (replacing my variable with a string user sys id), but not in Flow.

 

/*
**Access Flow/Action data using the fd_data object. Script must return a value.
**Available options display upon pressing "." after fd_data
**example: var shortDesc = fd_data.trigger.current.short_description;
**return shortDesc;
*/
var currentUser = fd_data.flow_var.assignee.manager;
var getUserData = new GlideRecord('sys_user');

if(getUserData.get(gs.getUserID(currentUser)))
{
gs.info(getUserData.manager.manager);
}

 

image_720.png

 

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Aylee Andersen
Kilo Sage

‎07-13-2023 02:48 PM - edited ‎07-13-2023 02:49 PM

Very first, I would check and make sure you have the Application Cross-Scope Access records you need. When I ran a background script in my custom app scope against the sys_history_line and sys_history_set tables, it created Application Cross-Scope Access records for me. I don't know if Flow Designer does that automatically, so you will want to double check that they exist.

 

If that doesn't resolve the issue, I would remove steps 4 & 5 and then create a brand new "Set Flow Variables" step within the for loop with the following script:

 

 

return fd_data._3__for_each.item.set.id.assigned_to.manager.sys_id + "";

 

 

From there, you should be able to look up the user based on the sys_id saved in the new flow variable. 

 

Alternatively, you might be able to skip the scripting and/or flow variable entirely and dot walk to the manager from the data pill picker in the for loop (for loop item record > Set > ID > Assigned to > Manager).

 

Hope that helps or at leasts points you in the right direction!

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