Inbound Email (sys_email) not listed in trigger table

[Sneha KH]

Hi Community, 
I am not able to find "sys_email" table in trigger in flow designer. I need that table for getting subject, body etc., fields from that table to create work order from email.
Is it possible to configure the tables in flow designer? Or is there any way other than inbound email actions?

[Ankur Bawiskar · Accepted solution]

@Sneha KH 

when your Trigger type is Inbound Email you have complete access to the sys_email record which came into ServiceNow

you can then access subject, body, recipients, cc etc

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[Sneha KH]

Thank you @Ankur Bawiskar !!

[Dinesh_Now]

Hello @Sneha KH .

as Ankur already mentiond.

When the Trigger type is Inbound Email, you get full access to the sys_email record that is received in ServiceNow.

From this record, you can retrieve details such as the subject, body, recipients, CC, and other related email information.




Please mark this response as Helpful & Accept it as solution if it assisted you with your question.