How bidirectional integration between ServiceNow and Jira works without using flow

[Hafeeza_Shaik]

Can someone provide an overview of how a bidirectional integration between ServiceNow and Jira works without using flows, instead leveraging spokes, APIs, and REST messages?

[Ankur Bawiskar]

@Hafeeza_Shaik 

JIRA to ServiceNow usually is done using paid spoke.

if not spoke then you need to develop custom outbound and inbound integrations with JIRA

It all depends on what your customer requires.

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[Hafeeza_Shaik]

Can you provide a brief description of how the configuration is done in Jira to maintain parallel data synchronization across both instances?

[Ankur Bawiskar · Accepted solution]

@Hafeeza_Shaik 

see these links

Jira Integration with ServiceNow using Webhook 

Jira to ServiceNow integration Scripted REST API Jira WebHook 

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