Major Incident Playbook - add from communication plan
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06-23-2025 07:22 AM
I am building out a Major Incident playbook.
One of the steps I am attempting to use is the MIM - Add from communication plan step.
The issue I am having is that when I am running the playbook and I conclude the communication within the step, the step doesn't auto-resolve or give me the ability to mark as complete. The only method I have found that moves the playbook past the step in question is by resolving the incident. I know this indicates that the issue is with the steps close conditions, but I am not sure how to resolve this. When I try to establish other close conditions the only reference I can use is the incident itself, not the playbook step.
Does anyone have any ideas how to resolve this?