Need Help Creating Records for Each Updated Incident Field Using Flow Designer

[Pratiksha Kalas]

I need some guidance on implementing the following requirement using Flow Designer.

Whenever an Incident is updated (for example, State, Assignment Group, or Description), I need to create a separate record in a custom table (xyz) for each field that changed.

For example, if the following three fields are updated in a single Incident update:

• State
• Assignment Group
• Description

Then 3 records should be created in the xyz table, with the following details captured for each changed field:

• Field Name
• Old Value
• New Value
• Updated By
• Updated Time

I am currently trying to achieve this using Flow Designer with the following setup:

• Trigger: Incident  Created or Updated
• Using the Changed Fields object available in the trigger

However, I am not sure how to use the Changed Fields collection to iterate through all modified fields and create separate records with the old and new values.

Has anyone implemented a similar requirement using Flow Designer? Any guidance or examples would be greatly appreciated.

Thank you in advance.

 

[Ankur Bawiskar · Accepted solution]

@Pratiksha Kalas 

check this

Flow Designer: Changed Fields 

Using the data within the "Changed Fields" Pill

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