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Plugin's latest version is available in sub-prod Instances but not in production

Madhan007
Tera Contributor

2 hours ago

Hi Everyone,

Service Mapping Plus plugin is avaiable to install in its latest version 1.16.3 in sub-production Instances, but available only in 1.14.1 in Production Instance. Due to the version differences, some features like Tag based Service Mapping are not available in Production.

All Sub-prod and prod Instances are in same realease Yokohoma. why is the latest version not avaiable in Production ?

Please pour your Insights. Thanks in advance!


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GlideFather
Tera Patron

7m ago

Hi @Madhan007,

 

ensure that both of the environments are not on the same version but also the same patch...

 

Eventually check for any dependencies but I believe that shall be mentioned before trying to install the latest plugin version.

 

If it's surely 1:1 the same upgrade version and same patch, and it's impacting PROD then wait no more, go and create a Case for SN team to assist you:

https://support.servicenow.com/now 

 

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