Hello everyone,
I'm a bit confused about the migration of out-of-the-box (OOTB) workflows to Flows in the latest ServiceNow releases. I'm aware that ServiceNow has been actively converting many of the standard workflows, which is a great initiative.
I've been looking for the Flow-based replacement for the "Service Catalog Request" workflow, which is a key component for managing requests (REQ) and runs on the sc_request table. While I've seen announcements and documentation (KB2077859.) about the migration of other OOTB workflows, I can't seem to find a parallel Flow for this specific one.
I've recently upgraded my PDI to the Zurich release and tested a catalog item submission. The original "Service Catalog Request" workflow is still the one getting triggered, not a new Flow.
My question is:
Is there an OOTB Flow designed to replace the "Service Catalog Request" workflow?
If so, what is the name of this Flow?
How do I activate or switch to this new Flow so that it triggers on the sc_request table instead of the legacy workflow?
Any insights would be greatly appreciated. Thank you!
Kind Regards,
Swarnadeep Nandy
