Hi Everyone,
State and Substate field values of asset records are being updated to their previously set values by the system, same with Install status and sub status of their associated CI records even though there are no updates made on the records for some time.
Asset Record
CI Record :
since no changes were made in between, BR's and Client scripts can be ruled out.
Are there any rules that could cause this ?
All Insights are highly appreciated. Thanks in Advance
