Target filed is empty after processing email through Inbound Email trigger

[HarshvardhanG]

Hi Community,

I am facing an error while running the inbound email trigger "Value of filed record is not a GlideRecord". I am guessing the issue is because the inbound email's target record is empty. Attaching the screen shoot for reference.


The scenario:
An event is triggered to user for this reply and links are added so when the user replies by clicking on the link a new email template will pop up with a specific to, subject, body and watermark. So once the ServiceNow received this email with the defined subject this flow will trigger and if it says approved then step 2 will update the target record with work notes but getting this error. 

[Ankur Bawiskar]

@HarshvardhanG 

1st use Lookup Record to get that record and then use Update Record

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[Ankur Bawiskar]

@HarshvardhanG 

Thank you for marking my response as helpful.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[pbusch]

Hi Harsh,

I started experiencing the same issue, and am actively troubleshooting.

I am on

Build name: Yokohama
Build date: 12-24-2025_1252
Build tag: glide-yokohama-12-18-2024__patch10-hotfix1-12-23-2025

Recreating issue:

1. If I 'Test' within Flow Designer test module, the selected sys_email passes sys_id correctly to nodes in my flow.

2. However, if sys_email table processes record [as per real world scenario], the sys_id disappears [see (2) in my first snip] [PFA1]

In my second snip [PFA2] the successful runs via Flow Designer 'Test' module all ran correctly with sys_id of the sys_email record selected for testing --- however, the top 3 feature the inbouund email processed through the normal email intake engine, and this is where sys_id becomes [nil] when a node in the flow attempts to reference it.

PFA3 is the blank sys_flow_email_trigger record associated to the Flow.