Unable to select Requested Item ] table in Flow Designer trigger (Zurich)

[PrakritiV]

Hi everyone,

I am building a Flow in a scoped application in my ServiceNow developer instance (Zurich release).

My goal is to trigger a flow when a catalog item request is submitted so that a record can be created in a custom table.

While configuring the flow trigger in Workflow Studio / Flow Designer, I tried to use the Record Created trigger and select the Requested Item table (RITM).

However, I cannot find the Requested Item table in the table list.

I tried searching using:

• the table name (sc req item)

• the table label (Requested Item)

But it does not appear in the dropdown.

Interestingly, I can see other related tables such as:

• Request table (REQ)

• Catalog Task table (SCTASK)

But the Requested Item table (RITM) is missing.

I verified that the table exists because I can open RITM records in my instance.

So the table definitely exists, but it is not selectable in the Flow trigger table list.

My questions are:

1. Why is the Requested Item table (RITM) not selectable in the Record Created trigger while other related tables are visible?

2. Is this related to Workflow Studio filtering tables when working in a scoped application?

3. Is it recommended to use the Service Catalog trigger instead for this use case?

Any clarification would be appreciated.

Thanks in advance.

[Raghav Sharma24]

Tigger should be "Service Catalog" under application instead of RITM or SC task.

The same flow should be attached to catalog item in flow column.

[harikakambh]

Hi, You have to use Service Catalog trigger to achieve this and make sure you are attaching the flow under process engine section in catalog.

[harikakambh]

Hi, You have to use Service Catalog trigger to achieve this and make sure you are attaching the flow under process engine tab in the catalog.