Update Issue with Jira spoke

[Carlos Muniz]

Hi guys,

How can I use the Jira Spoke Update Issue in the Flow Designer to update a field in Jira?

I'm trying to update the value of a field and I get an error, but I don't know how to resolve this error.
Another question, is it possible to change the status of the Jira issue using the Jira Spoke.
Thanks

[Shreya Shah]

Hi @Carlos Muniz  - For the question "is it possible to change the status of the Jira issue using the Jira Spoke.", please refer the Jira Spoke Documentation - https://www.servicenow.com/docs/bundle/xanadu-integrate-applications/page/administer/integrationhub-...and check out the actions in the Issue Management category especially "Do Transition" and see if its works for your use case.

[Carlos Muniz]

Hi Shreya.
The documentation didn't help much, I've looked at it a few times and I couldn't send a comment to Jira using the Jira spoke comment option. I needed to create an action to make ServiceNow worknotes send a comment to Jira.
Thanks for your help.

[Abhishek145]

Hi @Carlos Muniz , Have you tried using the "Add Comment" action in the Issue Management category to add the servicenow worknote as a comment to a specific JIra issue?

[Abhishek145 · Accepted solution]

The issue can be solved by adding labels to the edit issue screen for the project/issue type.
Go to Jira Settings > Issues > Screens, find the correct screen, and add the Label field.

To update the status of a Jira issue, we can use the "Do Transition" action instead of the "Update Issue" action.