Servicenow and AD credential issue

[devarakondahk]

Let me give you a brief overview of what I’ve done so far, so you can help me identify where I might be going wrong.

I created a PDI, and later, my team provided me with a Windows server where I also received login access using my credentials. I used these credentials to log in to the server and installed a MID Server. During installation, I provided a ServiceNow user with the mid_server role.

During the setup, it prompted me to create a service account, which I did on the MID Server installation wizard. I then selected that service account, continued with the setup, and completed the installation successfully.

After that, I configured Active Directory on the same server and promoted it to a Domain Controller. I can now see the Active Directory Users and Computers tool as well as PowerShell available.

Here’s where I’m facing an issue:

I created a custom action in which I selected a PowerShell step. When it asked for credentials, I created a Windows credential and provided the username and password I originally used to log in to the server. However, the credential test fails every time.

Could you please help me understand:

1. How can I get my credentials to work so that I can successfully perform PowerShell operations on AD?
2. Is there anything else I might be missing in the configuration for this to work end-to-end?

Thanks in advance for your help!

[J Siva · Accepted solution]

@devarakondahk 

Create a new service account in Active Directory (AD) and grant it local admin access to your MID server host. Also ensure it has the necessary permissions to make modifications in Active Directory.
A single service account with both accesses.

[devarakondahk]

Hey, I created the service account, added it to the local Administrators group on the MID Server host, and made sure it has the necessary AD permissions. But unfortunately, nothing seems to be working still. Let me know if there's anything else I should check