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07-09-2025 03:30 PM
Hello Team -
I am getting this error when i try to connect my postgres and ServiceNow connection.
I see all the connection requests and credentials are given correct , but getting this same error .
Can idea is this an error related to product or it is some thing wrong with the value supplied?
Any help will be highly appreciated.
Regards,
Paul
PaulSylo
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Solved! Go to Solution.
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07-11-2025 05:35 AM - edited 07-15-2025 08:17 AM
Try below KB article , It worked for me .
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2291123
Property : glide.installation.instance_name
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07-11-2025 06:03 AM
Hi @Saiganeshraja - can you help me where to set this value to prod?
PaulSylo
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07-11-2025 07:22 AM
Thanks a lot Sai, it worked after changing the sys properties - glide.installation.instance_name as sub prod
Kudos for timely help !
PaulSylo
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07-11-2025 05:35 AM - edited 07-15-2025 08:17 AM
Try below KB article , It worked for me .
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2291123
Property : glide.installation.instance_name
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07-11-2025 06:03 AM
Hi @Saiganeshraja - can you help me where to set this value to prod?
PaulSylo
Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
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07-11-2025 07:22 AM
Thanks a lot Sai, it worked after changing the sys properties - glide.installation.instance_name as sub prod
Kudos for timely help !
PaulSylo
Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !