How can user pick their own shifts?

testy
Tera Contributor

Hi,

 

currently im trying to build up a shift planner but I run into two problems.
1. In the properties an user can only have one shift but with a schedule they get all the shifts in it. So do I have to do a schedule for every shift?

2. Is there a way where I only create my different shifts and every user can assign them on his own?

 

Thank you in advance. 🙂

3 REPLIES 3

Srikar Prasad
ServiceNow Employee
ServiceNow Employee

Hey, please check out agent shift sign up in Workforce Optimization https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/configurable-work....

Hey, I gave the roles in the screenshot to Alberta Alvero (sn_shift_planning_agent aswell) but she cant access to "View shift schedule" in the Service Operations Workspace.
Error 403: You do not  have permissions.
What roles is she missing?

Srikar Prasad
ServiceNow Employee
ServiceNow Employee