How can user pick their own shifts?
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03-07-2024 03:55 AM
Hi,
currently im trying to build up a shift planner but I run into two problems.
1. In the properties an user can only have one shift but with a schedule they get all the shifts in it. So do I have to do a schedule for every shift?
2. Is there a way where I only create my different shifts and every user can assign them on his own?
Thank you in advance. 🙂

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03-07-2024 03:31 PM
Hey, please check out agent shift sign up in Workforce Optimization https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/configurable-work....
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03-08-2024 01:38 AM

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03-11-2024 11:11 AM
Can you give it a try using this? https://www.servicenow.com/community/workforce-optimization-blog/roles-in-workforce-optimization/ba-...