Unifying the Workplace Experience: ServiceNow WSD Announces Integration with Microsoft Places

[brettfisher]

Last month at Microsoft Ignite, Microsoft announced new enhancements to Microsoft Places—and we’re excited to share that ServiceNow Workplace Service Delivery (WSD) is partnering with Microsoft to deliver a deeper, more seamless experience across the hybrid workplace.

On the heels of our first integration last year enabling the integration of service requests between Places and WSD, our second major milestone in this partnership was announced last week: an integration of location hierarchies between Microsoft Places and ServiceNow WSD.

This new capability brings together two powerful systems of engagement—ServiceNow for workplace services and Microsoft for productivity and collaboration—so organizations can operate from a single, consistent understanding of their locations, buildings, floors, and spaces across the entire workplace technology ecosystem.

Why This Matters: One Location Hierarchy, Many Connected Experiences

In large and distributed enterprises, location data is foundational. It drives:

• Workplace reservations
• Space planning and utilization
• Visitor management
• Employee experience journeys
• Work order routing
• Security and compliance
• Collaboration and presence awareness

Until now, organizations often maintained multiple, inconsistent location hierarchies across different systems, creating friction for employees and unnecessary operational complexity.

With this new integration, ServiceNow and Microsoft Places customers gain a trusted system of alignment—enabling hybrid work experiences where employees see consistent building and room information, and corporate real estate teams operate with unified, accurate data.

What the Integration Does Today

The new WSD–Microsoft Places integration focuses on synchronizing and aligning the core location hierarchy, including:

• Buildings, and floors
• Rooms, reservable spaces, and shared areas
• Attributes like capacity, resource availability, accessibility, and zoning

The integration ensures that the workspace definitions used for room reservations, wayfinding, occupancy insights, and employee collaboration stay in sync.

Key capabilities include:

• Synchronization from WSD down to Places: mapping location hierarchy updates in WSD to Places
• Automatic normalization: ensuring naming conventions, IDs, and attributes stay aligned without manual cleanup.
• Cross-experience consistency: employees see the same location information in Teams, Outlook, ServiceNow portals, and mobile experiences.

The Impact: A More Seamless Hybrid Workplace

This integration lays the groundwork for a new level of interoperability between ServiceNow and Microsoft’s workplace ecosystems. With a unified location foundation, organizations can unlock:

Better reservation and presence experiences

Employees can book rooms or see who plans to be onsite using Microsoft Places, with confidence the space information matches what is in ServiceNow.

Smarter workplace operations

Facilities teams can route work orders based on accurate location data, avoiding the friction caused by outdated or duplicated hierarchies.

Improved analytics and planning

Unified locations allow occupancy, utilization, and collaboration data to be aggregated across platforms—powering better space forecasting and hybrid work strategies.

Simplified transformations

Organizations migrating from legacy systems or undergoing workplace modernization can now rely on a shared geographic framework across two market-leading platforms.

 

What’s Next: Expanding the Microsoft × ServiceNow Workplace Ecosystem

This is only the beginning. Later this month, we will offer the ability to export IMDF drawings from WSD and imported into Microsoft Places.

Get Started

The location hierarchy integration will be available for ServiceNow WSD customers beginning in early 2026, with early access programs planned for select joint customers.

To learn more or join the early access list, please contact your ServiceNow account team or visit the WSD product page on ServiceNow.com.