Agent assist for requests

Ond_ej Ul_
Kilo Contributor

‎01-13-2022 07:08 AM

Hello,

I just setup Agent Assist on our Agent workplace. For incident it is working however I tried to create one manually for req_items since it was not preconfigured for it. Agent assist is now present in workplace but instead of giving assistance there is just "loading symbol".

Did I setup something wrong? I have it same as for my incident table. Does it even work for items since it was not preconfigured?

 

Regards,

OU

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Saurav11
Kilo Patron
Kilo Patron

‎01-15-2022 07:10 AM

Hello,

 

Yes you can set  agent assist for Requests, Please follow the below link to check for the steps

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/task/set-up-agent-assist.html

Please mark answer correct/helpful based on impact.

Thanks.

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