Zoom virtual meeting link not appearing when reserving via the Workplace Outlook Add-in - expected?
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4 hours ago
Hi all,
We're on WSD (Zurich) and have Zoom configured as our virtual meeting provider (Zoom Spoke installed but not connected). When users create a reservation through the Reservation portal, the 'Add a Virtual Meeting (Zoom)' appears.
However, when the same users make a reservation via the Workplace Reservations for Microsoft Outlook Add-in, this checkbox does not show-up
A few questions:
- Is this expected behaviour i.e., does the Outlook Add-in not support the WSD virtual meeting provider link generation the way the Reservation portal does?
- If it is supported, is there a specific config (calendar sync, provider setting, add-in version) I might be missing?
- Does the answer differ between Teams and Zoom as the provider e.g., does Teams work in the add-in but Zoom doesn't?
I've checked the Outlook Add-in docs and the "Create a reservation including a virtual meeting link" doc, but the add-in pages don't mention virtual meeting providers at all, which is what prompted the question.
Any confirmation or pointers appreciated. Thanks!
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3 hours ago
Hi @hbalkrishna
Refer: Create a reservation including a virtual meeting link
2) Refer:Configure virtual meeting providers
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti