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Zoom virtual meeting link not appearing when reserving via the Workplace Outlook Add-in - expected?

hbalkrishna
Tera Contributor

Hi all,

We're on WSD (Zurich) and have Zoom configured as our virtual meeting provider (Zoom Spoke installed but not connected). When users create a reservation through the Reservation portal, the 'Add a Virtual Meeting (Zoom)'  appears.

However, when the same users make a reservation via the Workplace Reservations for Microsoft Outlook Add-in, this checkbox does not show-up

A few questions:

  1. Is this expected behaviour i.e., does the Outlook Add-in not support the WSD virtual meeting provider link generation the way the Reservation portal does?
  2. If it is supported, is there a specific config (calendar sync, provider setting, add-in version) I might be missing?
  3. Does the answer differ between Teams and Zoom as the provider  e.g., does Teams work in the add-in but Zoom doesn't?

I've checked the Outlook Add-in docs and the "Create a reservation including a virtual meeting link" doc, but the add-in pages don't mention virtual meeting providers at all, which is what prompted the question.

Any confirmation or pointers appreciated. Thanks!

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @hbalkrishna 

 

Refer: Create a reservation including a virtual meeting link 

 

TanushreeMaiti_0-1784660741601.png

 

2) Refer:Configure virtual meeting providers 

TanushreeMaiti_1-1784660898700.png

 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti