Can Location from outlook invite be cleared out?

[Lupita]

Hello Community

We have Workplace Reservation Management plugin installed and we are sync Room Reservation with Outlook. When we create a reservation in ServiceNow, an invite is sent out to organizer with meeting details which is working fine. We have a requirement for cancelation process, when organizer cancel reservation, a cancelation invite should be sent to organizer but it should remove Location from the invite along with cancelation action.

For now, when organizer is cancelling meeting, cancelation action is triggered and meeting is cancelled on outlook but Location is keep on the cancelled invite .

On the image below you can see on Yellow what we want to remove on cancellation, Is it possible to remove location just for Outlook Invite payload?

We want cancellation invite to look as below right after cancelation is triggered from SN

Any help is really appreciated.

[Allen Andreas]

Hi,

You may have to do this via a "before" business rule on the sys_email table for the relevant type of email and set the location field to empty.

[Lupita]

Hello Allen 

Thanks for responding, at this point there is no email sent out as it is managed by Outlook spoke within flow so it is sending a payload.

I cannot create a BR to update email.

[Allen Andreas]

Hi,

Understood. Thanks for providing that information. With that said, you may need to review the action within the flow that is sending the Outlook invite and see if you can remove the location as a feeder piece to it or...if it's doing it automatically by itself (which could be possible), you'll have to review cloning the action doing this and then adjusting it per your needs.

[connorlyons]

@Lupita You'll need to work with the MS Exchange admin. This isn't something that can be configured on the ServiceNow side.

You may find this helpful as well:

The subject for meetings created in Outlook shows the username as the subject instead of the Event title in ServiceNow. Also, private flags are not accepted by Exchange by default. These are default configurations in Exchange that can be changed by the MS Exchange administrator using Windows PowerShell.

In order to resolve this, the following fields need to be set to False for all resource mailboxes:

1. DeleteSubject
2. RemovePrivateProperty
3. AddOrganizerToSubject

Microsoft currently communicates the following: Resource mailbox's calendar shows the organizer's name instead of the subject - Exchange | Microsoft...