Disable automatic workplace case when rescheduling a reservation

[Tiago_C]

When you reschedule a reservation by dragging/dropping it on the Schedule view of the Event Planner (inside the Workplace Central workspace, ... /now/workplace-management/schedule-view) a workplace case (sn_wsd_case_workplace_case) is automatically created.

Is there a way to disable this behaviour? 

I tried disabling the "Reservation Service" workplace service but that didn't work. The case is still created, even with the inactive workplace service.

[Raj_Esh]

Hi @Tiago_C 

Have you tried to check which Record Producer is generating the case? Generally it should be on the Case form. 

Thanks,

Raj