Have the Location Directory load with a 'default' campus

[Community Alums]

We will be running a proof of concept (POC) for the WSD application shortly. The POC will last only a couple of months and will be limited to one building/campus. Ideally, we would like the Location Directory to load with the campus already selected, rather than showing a map of the world and then zooming in to the selected campus after the end user has made a selection. However, I have not been able to locate a system property or setting that would allow us to make this change. Does anyone have experience with this issue or any suggestions for how to proceed?

[Siham TAHA · Accepted solution]

Hi James, 

There are two ways to achieve this: 

1. Direct Link Method: You can create a link to the location directory that points to a specific campus or building by adding the sys_id to the URL. For example: testinstance.service-now.com/esc?id=wsd_location_directory&building_id=a692c594479bda1000fc8441516d43c0
2. Workplace Profile Method: If you are using our Workplace Indoor Mapping February release (v1.13), you can configure the location directory to open on a specific campus based on the user's primary workplace location (as defined in their Workplace profile). To do so, search for Map Properties in the Space Mapping menu then select Workplace Profile in the 'Configure the default location the map zooms into when opening the location directory'  property. 

Let me know if you need further details!

Siham 

[Community Alums]

Thanks for this. I was blissfully unaware of that property. 

We are indeed using the latest version of Workplace Indoor Mapping so I am also looking into that.

Unfortunately it doesn't appear the solution works at the campus level; if a user has a specific desk as their workplace location the Location Directory does indeed load the campus. But if the location is simply set at the campus layer, then the World Map loads (even when Workplace Profile is set as the 'map_default_location' sys prop).

it would have been perfect for our POC if we could create workplace profiles for all involved users and set the campus for them. Looks like I may have to go down the route of the direct link solution. 

[Virendra S]

HI @Community Alums 

You can achieve this by setting sys property 'sn_wsd_space_map.map_default_location' value to 'World map / Workplace Profile / User Preference'. once user opens location directory it will show specified map view.

[Community Alums]

@Siham TAHA @Virendra S 

I just noticed you're both ServcieNow employees! Thanks again for your responses above. 

I thought I'd point out that 'sn_wsd_space_map.map_default_location' system property doesn't appear to be advertised in the available doco to us, unless I'm looking at the wrong spot?

It'd be great if there was a spot to check all WSD properties available to us. 

Components installed with Workplace Space Mapping

Properties installed with Workplace Reservation Management (not that I'd expect it to be shown here).

I can't find any information on the 'User Preference' choice in that system property. Nor can I see any map related user preference options, so I'm not sure what that one does.