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How to extract an attachment from the XML which we are getting from the Soap web services?

There is an OOTB integration with Navex and Servicenow through integration Hub, From navex when we are recieving attachment it is in latin format :P. for example:-"ÐÏࡱá > þÿ þÿÿÿ ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ...

How to limit locations on WSD Record Producer

Hi everyone,  I have a requirement to limit the locations in the Location picker to some locations but not all. Is there a configurable way to do this at the record producer/WSD Service level? Example one request for Branch locations another request ...

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Adding Services to Outlook reservations through WSD

Hi,I have a situation where the base reservation was created in Outlook and synced with ServiceNow via Exchange Integration, not the WSD Add-in. Since we are originating in Outlook, users have to go into WSD and add services after. When the services ...

Marnieb by Tera Contributor
  • 771 Views
  • 3 replies
  • 0 helpfuls

Location directory - how do I adjust default zoom level?

Hi, I'm working on a WSD implementation and all is going well.  However, when I go to location directory from the WS portal, it shows me a map of the whole world.  However, all of my locations are all in the same country so I would like it to start z...

MattA1 by Tera Contributor
  • 872 Views
  • 3 replies
  • 0 helpfuls

Meeting room or auditorium bookin through Service-now

Hi @all, We want to implement the meeting room boking or auditorium booking through ServiceNow. But we dont want to pay and install the plugin. We want create the custom application.  Please suggest any alternatives or possibilities we have, Regards,...

Resolved! Has Anyone Figured Out Reservations From External Employees?

Before getting into it, I will say that we have a case open with HI on this issue, but am curious if anyone has gone through this as part of the implementation for Workplace Service Delivery, specifically in the Reservation Management module and what...

Casey23 by Tera Guru
  • 1844 Views
  • 3 replies
  • 1 helpfuls

Add extra services in new reservation

Hi All, Need a help regarding Add extra services feature available in workplace reservation management. I need to modify/add fields in this window coming up on clicking add extra services. Please let me know where exactly this button is available in ...

ruhee by Tera Contributor
  • 1451 Views
  • 4 replies
  • 2 helpfuls

WSD all Day Reservations

Hi Everyone, recently we've noticed that staff are able to bypass the mandatory all day reservation option we've set as a requirement within WSD. Based on some testing it seems if the user selects a workstation, and moves to the next step, followed b...