Hi all,I have a requirement to modify the approval flow in the WSD Reservation Module, and I’m trying to understand where this configuration is maintained. Here’s the approval logic I’m currently working with:Approval WorkflowIf Approval Required = f...
Hi all, I have a requirement to modify the approval flow in the WSD Reservation Module, and I’m trying to understand where this configuration is maintained. Here’s the approval logic I’m currently working with:Approval WorkflowIf Approval Required = ...
Hi i am currently working in WSD Module need one helpi want to hide the add extra services i have already gone through this knowledge article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1187839but it didn't worked
Hello together, I was wondering if anyone has any resources on how "Enterprise Asset Management" is supposed to work together with the Workplace Service Delivery Case Management? You do have the "Enterprise Good Model" and "Enterprise Asset" fields o...
We are having a problem with our location directory as far as the directions it provides. When people get directions between buildings and it has to use the directions on the campus the direction path seems to appear/disappear depending on the zoom ...
I am experiencing an issue with wayfinding in one of our buildings. When navigating from the lower level to the first floor, the system does not recognize the available elevators or stairs. Instead, it behaves as though the user can move directly bet...
Is it possible to bypass the authentication portion of the kiosk? I wanted to use it for our orgs walk-up experience for HR because I wanted to use the record producer functionality that WSD Kiosk offers
The Workplace reservation form has a cancel function that allows us to cancel a reservation if needed, like so:We are trying to do the same thing for WSD tickets but no function to cancel a WSD ticket is available. Does anyone know if this can be co...
Add invitee to the reservation is working in portal but not in mobile view In Mobile view i can see its searching and records are showing but names are not visible any idea why this is happening and do we need to make changes in WSD Reservations Angu...
Hello everyone, Actually two issues in two different instance:Instance 1: when we create any workplace reservation from WSD portal , synchronization state is directly set to error and state remains awaiting Approval while working fine if create a si...
Hi there, We have configured the WSD reservation with the map view using the Indoor map. The map is working on the Service Portal view and we are able to reserve spaces. We have also activated the Now mobile component. However, when trying to reserva...
I've setup a new campus in WSD which has same settings as pre-existing campuses, only change is different floor plans and spaces. All looks to be setup correctly but I have a couple of users when they go to the booking portal it never shows the floor...
I am not a CAD SME, but I’m currently working on a WSD project. In my Indoor Map CAD file, a polyline was defined for the Department layer and associated with some spaces, desks, and furniture.Is there a way to import the Department polyline into Ser...
Hi Team, Is there a way we can leverage the dashboard(just like the one Workplace Central) to display a floor plan and a view by filter (like we have in floor map view by Department/Cost Center/neighborhood). The dashboard then drills down in a repor...
Hi team, Has anyone run into this behavior in Workplace Service Delivery regarding additional reservation services? IssueWhen users reserve via the portal search flow (reservation process with id=wsd_search), the record producer variables for additio...
