Sharing a solution for a ServiceNow WSD / Indoor Mapping issue where places from one floor appeared on another floor in Map Studio / Manage Directions, even though the CAD files and floor assignments were correct.We recently worked through this issue...
I have run into this issue with a few of my buildings that have multiple floors. The one I am trying to figure out currently is a 1st floor banking center and a 3rd floor LPO they have different addresses and mailstops which is what we go off for the...
Hi all,I’m trying to add custom fields to the right-side details panel in the WSD Visitor Receptionist Portal. In that panel I currently see fields like:Visitor typeVIPParking preferencesI’d like to show additional custom fields there, for example ...
Hi Team,I am seeing unexpected behavior with Workplace Space records (sn_wsd_core_room) imported through Indoor Mapping.Scenario:Both spaces were created through Indoor Mapping.Both exist on the sn_wsd_core_room table.Space IS6-625 allows me to chang...
All, For an organization who may not dedicate a specific office space (workstation, office) but does have a primary building location an individual is assigned, what is the best (effective, efficient) mechanism to align an individual to a building (i...
We had worked with an implementation partner for our WSD implementation and we're running into some issues. We unfortunately don't have hours left for them to resolve this problem. In our Dev/Production environments when going to attempt to make a r...
Hi ServiceNow Community,I’m trying to automate the New Desk / Desk Change Request flow using native ATF on the Employee Service Center (ESC) portal.For Moving From → Building/Floor/Space, Set Variable Values (SP) works correctly and all three fields ...
Hello,As I was exploring possibility of limiting some busier locations to 1 desk per person bookings, I am surprised there seem no easily configurable option in Reservable Module to limit number of desks booked by 1 person in WSD widget via portal (u...
Hello, we are building a new headquarters and we are getting ready to choose a platform for reserving desks and conference rooms. Curious who is using it and if you would be willing to chat with me about it, I have questions about the experience? Wha...
Hi Team, I am facing a critical issue while importing a CAD file into ServiceNow Map Studio. The import fails with the following error message:"Setup job failed for the following reason: An internal error occurred. Please contact the support"While re...
Hi All,I am getting below error while uploading CAD file into Map Studio - "Setup job failed for the following reason: Could not connect to Map Import service." I have tried with 3 different files, yet same issue. Anyone has idea what's the issue is?...
Hi Team, We are using Workplace Service Delivery (WSD) Reservation Management, and currently whenever a user updates an existing confirmed reservation, the reservation is sent for approval again. Our requirement is to avoid re-approval when only the ...
Hi all,We're on WSD (Zurich) and have Zoom configured as our virtual meeting provider (Zoom Spoke installed but not connected). When users create a reservation through the Reservation portal, the 'Add a Virtual Meeting (Zoom)' appears.However, when ...
Hi everyone, We have a requirement in ServiceNow Workplace Service Delivery / Visitor Management and would like to know if there is any out-of-the-box (OOTB) functionality to support it.Our requirement is to enforce a daily visitor capacity per locat...
Hi Everyone,I have a question reg reserved desks display in Map in Now Mobile, basically the reserved desks are appearing as Grey whereas in employee center it is Red so would like to know if this is by design in Service Now or we can make some chang...