Occupancy Status does not get auto-assigned
In the Space record, the field "Occupancy Status" does not get auto-updated, is this a bug in the system?
Forum Posts
workplace reservation approval
found a lot of posts on this topic but no robust solution so trying again hi communityI am trying to setup workplace reservation approval and want to make "managed by" and "managed by group" on Room record to approve the room reservation.I created a ...
WSD Map Property changes not reflecting on Location Directory (Portal)
I was supposed to update the default map view on the location directory to something else than world map. I found out a property called as 'sn_wsd_space_map.map_default_location' for the same under Map properties (Space Mapping). But when I tried to ...
In Map Studio Getting error as "Something went wrong while reading the processed CAD file. "
Unable to fix wsd map floor configuration.Steps to reproduce error:1. In Application navigator search the "Map Studio".2. Open Map Studio and it will show all campuses.3. Open any campus. 4. Click on building and click on continue.5. Choose the any ...
Resolved! What is this system property for? sn_wsd_visitor.visitor_inbound_email
Can anyone explain the use of this system property (sn_wsd_visitor.visitor_inbound_email), in practice? I can see from documentation:This property enables you to specify a generic email address to send or receive visitor requests.Type: stringDefault...
WSD/ Indoor Mapping
I have run into this issue with a few of my buildings that have multiple floors. The one I am trying to figure out currently is a 1st floor banking center and a 3rd floor LPO they have different addresses and mailstops which is what we go off for the...
Resolved! Seats booked by - different info on LocDir vs. New general Reservation
Hi all,When a user is on the Location directory (having the "Reservations" checkbox checked) and is clicking in a booked workspace, one can see which user has booked that space. So far so good.Now, if you use the "New general Reservation" item and wa...
Flow Designer condition using current time executes in UTC causing incorrect comparison with time
Hello Experts,We are trying to implement logic in Flow Designer for Visitor Management.Requirement:If the visitor's Expected Departure time has passed the current time, then we need to update an Overdue flag in the Visitor Registration record.Current...
Issue Configuring WSD Workplace Central Workspace Space Optimization Landing Page
I need help with the WSD Workplace Central workspace, specifically the Space Optimization landing page. Debugging doesn't seem to provide much help.How do I configure the widgets to display data? When I open the Workplace Central workspace, the Space...
When I impersonate the user, ServiceNow directly landing on to the now/sow page
When I impersonate the user, ServiceNow directly landing on to the now/sow page. However when after I click on the back on the browser it takes me to his home page. Attached is the references. Please help me on how to fix this. Useful tip : All our u...
Visitor Badge Printing | Visitor Management (WSD)
I’m looking for some additional information or documentation on Visitor Badge Printing. I’ve reviewed the available documentation, but there doesn’t seem to be much detail provided. (Update a visitor registration)Would anyone be able to share more in...
Best practice to name meeting rooms after importing CAD floor diagram in Workplace indoor map
Hi Everyone,I have successfully imported the CAD diagram for a floor and it is displaying correctly in Workplace Mapping in ServiceNow.Now I want to name the meeting rooms on the floor so that they can be used for Workplace Reservations.What is the r...
How to enable the "Raise an Issue" button in the Location Directory?
Hi all, Do you know how to enable the "Raise an Issue" button in the Location Directory? When we select / click on a Space name in the cad drawing, then it opens a card "horizontal-card__container b r-2x" and the "Raise an Issue" button is not availa...
Set default value for Group By field in Workplace Central Ui Builder
Hi Community,I am working with Workplace Central and using the Group By field on a page.The Group By field currently has only one value: Neighborhoods.I want this value to be selected by default on page load, so users don’t have to manually choose it...
Update OOB MVRS in visitor management
Hello Experts,I wanted to include the multiple new variables for mvrs "Add an external visitor" in catalog item "Register a Guest" . Should i clone variable set or modify the OOB variable set to include new variables.Please suggest the best practice...