I need to add Assignment Group in the Service Operation workspace for Sc Task.

charankumap
Tera Contributor

Hi, I need to add Assignment Group in the Service Operation workspace for Sc Task. How this can be done.

3 REPLIES 3

Viraj Hudlikar
Giga Sage

Hello @charankumap 

Open that record in native ui with view "Service Operations Workspace" and just edit the form layout. 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.



Dan O Connor
ServiceNow Employee
ServiceNow Employee

Hi @charankumap when you say add Assignment Group, as in the field that stores the group, or you want to add a new Group into the existing list? 

 

If adding the field so it shows up, you can do this through Form Designer and just ensure you have the Workspace view selected when making the change.

 

To add a new group to the existing list, this is typically managed by 'Group Type' and then a filter on the field through dictionary. Look at an existing group to see the type, and then add that type to your new group you want to display. 

Ankur Bawiskar
Tera Patron
Tera Patron

@charankumap 

Your question is not clear. There are 2 aspects to your question.

Please check comments from @Dan O Connor  and share us the updates

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader