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Resolved! Indoor Mapping: Furniture Inside Room Not Showing

Hi Community,We are currently implementing WSD and have encountered an issue after uploading a CAD file in Map Studio. The CAD file includes some furniture within a closed room. We can see the furniture on the floor plan during the import process, it...

SVVSatyaM by Tera Contributor
  • 2385 Views
  • 5 replies
  • 1 helpfuls

Resolved! Unable to stop Outlook from booking a room

Hi everyone, hopefully someone can shed some light on the issue i'm experiencing.We have a room that we want to stop people from booking.I've marked the room as not reservable, marked as inactive and blocked for the date range.I've also marked the se...

Resolved! Neighborhood Color Legend

Hi,Do you know if it's possible to change the Neighborhood Color that is displayed in the Legend area when viewing the mapping in the Location Directory?  Looks like that NOW is using random colors. We would like to use custom colors. Is there a way ...

fabio_milani by Tera Contributor
  • 1688 Views
  • 4 replies
  • 1 helpfuls

How to create a Scheduled Job to refresh Neighborhoods ?

Hi all,Does anyone have the steps about how to create a Scheduled Job to refresh Neighborhoods? I notice that if we create a new space that falls under a Nieghborhood criteria, that will NOT automatically associated with the Neighborhood. How can we ...

Information Popup/Window for Standard Service with a Reservation

Hey Everyone,  I'm wondering if anyone has tried to stream line the Standard Services in WSD information. We have a large number of different computer setups, and some have specific use cases. I've been using the "name" of the standard service below ...

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cmaleblanc by Tera Contributor
  • 483 Views
  • 1 replies
  • 0 helpfuls

Space level visibility (Hiding spacing from specify Group)

I am wondering how to hide/show some space for one group. i used user Critia space level and ACL but both does not work. User criteria working for Module level and ACL is working for List view level but i need to hide/view some space for particular g...

SukhwinderS by Tera Contributor
  • 614 Views
  • 2 replies
  • 0 helpfuls

Disable automatic workplace case when rescheduling a reservation

When you reschedule a reservation by dragging/dropping it on the Schedule view of the Event Planner (inside the Workplace Central workspace, ... /now/workplace-management/schedule-view) a workplace case (sn_wsd_case_workplace_case) is automatically c...

Tiago_C by Kilo Expert
  • 620 Views
  • 1 replies
  • 0 helpfuls

Unable to autocreate geometry

hello Experts,I am trying to follow some steps to import the CAD files into the system. Couple of things which I noticed are 1.  When I am creating a campus from Map Studio, the address is not getting auto completed ( screenshot below ). I know that ...

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Ram117 by Kilo Sage
  • 1186 Views
  • 3 replies
  • 0 helpfuls

Getting an error to load the snapshot

Hi , I had upgraded my instance to Yokohama and I loaded all the data like spaces ,fots maps and all but I tried to download the snapshot from higher instance and import that snapshot XML to the lower instance and I tried to click the apply snapshot ...

Resolved! Spaces are not available to book after user has checked out

Heyllo All, Recently we observed that the spaces are not available after the users are checked out. Which means if a user books a space for entire day and somehow if the user checked out the reservation, the space still shows as blocked/booked.    Do...

_raj_esh by Kilo Sage
  • 1584 Views
  • 3 replies
  • 1 helpfuls