Javascript error on WSD/ESD reservation page

[Stefan Reichelt]

Hi all,

Sorry if I'm the 1000th person to ask about this Javascript error. I'm exploring the feature in my PDI, and I created all the reservable spaces using Map Studio as polygons manually. No MappedIn connection at all. I got it synced to WSD successfully, and I could even make my first reservation from the Card view.

What does not work is that Map view part, I get one big "There is a JavaScript error in your browser console" back, and I have no idea how to fix it. It looks a bit like the error described in here:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0966014

But I have no clue which credentials I could add because I don't have a paid MappedIn account, and no idea where to get such credentials from (now why I should need them, as I'm not working with that tool).

Or is it maybe something different? Here are the errors:

Failed to load resource: the server responded with a status of 404 (Not Found)
sp_min.jsx?v=06-17-2024_2231:2762 Error: Request failed with status code 404
    at t.exports (sn_map_core.indoormap.min.jsdbx?studio_build=Thu_Apr_04_2024&v=06-17-2024_2231:2:4632)
    at t.exports (sn_map_core.indoormap.min.jsdbx?studio_build=Thu_Apr_04_2024&v=06-17-2024_2231:2:5644)
    at f.<computed> (sn_map_core.indoormap.min.jsdbx?studio_build=Thu_Apr_04_2024&v=06-17-2024_2231:2:1358)

Can anyone give me a good hint how to get it running?

Best regards 

[Allen Andreas]

Hi,

I'm unsure if the Mappedin piece is related to your error, instead, I would read this over: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1431334 

[Stefan Reichelt]

Hi Allen,

Thanks for the input! The KB article seems not to reflect the actual issue (that default view sys_id seems to be correct), but it points me to another interesting issue: I can't open the /ws portal at all ("The page you are looking for could not be found"), even though there is an entry for it. I did all my tests from the /esc portal so far.

So I'll try to find the reason for that more fundamental issue, and fix it before testing further.

[Stefan Reichelt · Accepted solution]

Update: The WS portal is still broken, but I got it running on the ESC page. It turned out that I simply missed to save the view in View Editor on the Map Studio. This community answer helped me:

https://www.servicenow.com/community/wsd-forum/map-view-not-populating-on-employee-center/m-p/249761...