Maintenance Plans & Cases opened_at date

Julie Gordon
Kilo Sage

We are on Utah, using Workplace Maintenance Management to generate Cases via the Workplace Maintenance Plans.  Can someone help me understand why the Opened (opened_at) date seems to populate with the date that the Maintenance Plan was created?  It's confusing to end users to see an opened date from last year on a brand new ticket.  

 

Appreciate any insight.  Thanks!

0 REPLIES 0