Maintenance Plans & Cases opened_at date
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01-10-2024 08:52 AM
We are on Utah, using Workplace Maintenance Management to generate Cases via the Workplace Maintenance Plans. Can someone help me understand why the Opened (opened_at) date seems to populate with the date that the Maintenance Plan was created? It's confusing to end users to see an opened date from last year on a brand new ticket.
Appreciate any insight. Thanks!
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