In ServiceNow Workplace Service Delivery (WSD), when a reservation's "sync_state" is set to "synchronized," the subject of the reservation record will automatically update to include the name of the "requested for" user, concatenated with the origina...
I'm exploring the capabilities of the WSD Reservation Management module for managing events and conferencing, has anyone in this community used it in this context? I've been playing around in my personal developer instance, and here’s my current unde...
I need to update class field on cmn_location for many rows. However it is not working for the test I did for only one row.Follow script I did:(when I ran it, field was populated as 'label'). var loc = new GlideRecord('cmn_location');loc.query('name',...
We will be running a proof of concept (POC) for the WSD application shortly. The POC will last only a couple of months and will be limited to one building/campus. Ideally, we would like the Location Directory to load with the campus already selected,...
Hello All - I have a question on a WSD specific use case - A customer has reservation management of WSD enabled with the help of which users book a hot desk for their office visit. They have the mapping data available for the hot desk and of the pe...
I’m looking for some additional information or documentation on Visitor Badge Printing. I’ve reviewed the available documentation, but there doesn’t seem to be much detail provided. (Update a visitor registration)Would anyone be able to share more in...
I have created a new space of type "Room" in my indoor map, and synchronization is complete. I can see the new room type in both WSD and the portal.How is the Google Calendar ID (google email) assigned to this room? Where can I find it?What is the Ex...
Is it possible to limit what spaces can be reserved by users on a more granular level than Reservable Module? In order to have User Criteria associated by Space Type, Area, Floor, Space, etc so different spaces will appear in the reservable module d...
Does anyone know if there is a way to use time slots for advanced reservation widget? Seems like they are only used in quick reservation widget. We want to be able to restrict the time picker based on building operational hours.
Hello, I have a question reg. WSD - Workplace Reservation Management. When a user selects multiple desks and clicks Next, the Reservation Details are being displayed. There is a checkbox "Reserve these items together for the same person", which is ch...
Hi Community,We are currently implementing WSD and have encountered an issue after uploading a CAD file in Map Studio. The CAD file includes some furniture within a closed room. We can see the furniture on the floor plan during the import process, it...
Hi everyone, hopefully someone can shed some light on the issue i'm experiencing.We have a room that we want to stop people from booking.I've marked the room as not reservable, marked as inactive and blocked for the date range.I've also marked the se...
Hi,Do you know if it's possible to change the Neighborhood Color that is displayed in the Legend area when viewing the mapping in the Location Directory? Looks like that NOW is using random colors. We would like to use custom colors. Is there a way ...
Hi there,Unable to get the name of the neighborhood in neighborhood field in space details of scenario plan.when I try to add allocation to a space, I need to add that space to a particular neighborhood and that neighborhood is created in neighborhoo...
Hi all,Does anyone have the steps about how to create a Scheduled Job to refresh Neighborhoods? I notice that if we create a new space that falls under a Nieghborhood criteria, that will NOT automatically associated with the Neighborhood. How can we ...
