WSD Kiosk: Bypassing Authentication
Is it possible to bypass the authentication portion of the kiosk? I wanted to use it for our orgs walk-up experience for HR because I wanted to use the record producer functionality that WSD Kiosk offers
Forum Posts
How to trigger a dialog window on Workplace Service desk?
The Workplace reservation form has a cancel function that allows us to cancel a reservation if needed, like so:We are trying to do the same thing for WSD tickets but no function to cancel a WSD ticket is available. Does anyone know if this can be co...
Add invitee to the reservation is not working in mobile
Add invitee to the reservation is working in portal but not in mobile view In Mobile view i can see its searching and records are showing but names are not visible any idea why this is happening and do we need to make changes in WSD Reservations Angu...
Issue with workplace calendar synchronization with outlook
Hello everyone, Actually two issues in two different instance:Instance 1: when we create any workplace reservation from WSD portal , synchronization state is directly set to error and state remains awaiting Approval while working fine if create a si...
WSD configured map is not loading on Now mobile
Hi there, We have configured the WSD reservation with the map view using the Indoor map. The map is working on the Service Portal view and we are able to reserve spaces. We have also activated the Now mobile component. However, when trying to reserva...
Certain users not seeing bookable spaces
I've setup a new campus in WSD which has same settings as pre-existing campuses, only change is different floor plans and spaces. All looks to be setup correctly but I have a couple of users when they go to the booking portal it never shows the floor...
Department Polyline for SPACE/Desk directly from CAD
I am not a CAD SME, but I’m currently working on a WSD project. In my Indoor Map CAD file, a polyline was defined for the Department layer and associated with some spaces, desks, and furniture.Is there a way to import the Department polyline into Ser...
Add a Floorplan in dashboard in WSD
Hi Team, Is there a way we can leverage the dashboard(just like the one Workplace Central) to display a floor plan and a view by filter (like we have in floor map view by Department/Cost Center/neighborhood). The dashboard then drills down in a repor...
Resolved! How to use the indoor wayfinding function of Indoor Mapping
Hey All, I am currently doing research on workplace service delivery and more precisely on indoor mapping. I would like to know how to use the indoor wayfinding function. Is it possible to choose a precise place on the map of my campus and receive st...
Display legend on reservation portal same as Location directory - WSD ServiceNow
Hi Community, Can someone help me with below requirement.I want to display the Legend which display on Location directory WSD on Reservation map View. There is a legend on Location directory WSD I want to display same legend on below Reservation por...
Identify Special Users on Reservation Map
Hey Everyone, We have a request from our Safety team, to have a way to identify users via the reservation map who have training in things like First Aid. I've been looking at options but can't seem to make one work, and was wondering if others have...
Workplace Central: Add workplace service to dropdown "Which service would you like to request?"
I want to provide an additional option on the above drop down in when creating a case from workplace centralI have created a new "workplace service" and associated it with a published record producer but the option has still not shown
Workplace Reservations for Microsoft Outlook Add-in - Step by Step configure documentation?
Does anyone have a step-by-step guide for configuring the Workplace Reservations for Microsoft Outlook Add-in (with examples/screenshots)? I’ve gone through the documentation available on the NOW platform, but I find it confusing and unclear.
Reservable Module not limiting to max days in future for some
Recently we noticed that the reservation module seems to treat people with some roles differently. People with sn_wsd_rsv.reservation_planner and sn_wsd_rsv.bypass_module_validation are not restricted by the Max days in future for our reservation mo...
Filtering and limiting spaces on the Multilevel Space Picker
On most of the WSD Service record producers you are able to "Find the space on a floor map". In the record producer page, it opens a popup of the location directory. I found that on the variable which holds the client data and points to the widget, y...
