Map View Does Not Load in WSD Portal

[mythNOW]

Hello ServiceNow Community,

We have recently cloned our production instance to our development instance, and after re-verifying the changes in DEV, I noticed our Map Studio does not load in our WSD Portal.  Our Campus, Building, Floors, and Spaces were all saved, but noticed when opening 'Map View', the map does not load.

The search results shows how many spaces are available, and I can see the spaces if switching to card/scheduled view.  The map view shows a blank screen.  I looked in Indoor Mapping > Map Studio but found this message:

Obviously I am missing something after the cloning, but any thoughts on where I need to navigate to load the map?

[mythNOW · Accepted solution]

I did find a solution for my issue after resolving. Looking at KB1279384 .

Indoor Mapping Issues After Clone

Description

Indoor Mapping Issues After Clone

Most Probable Cause

Missing specific Attachment [sys_attachment] records:

https://<instance>.service-now.com/sys_attachment_list.do?sysparm_query=table_nameINZZ_YYsn_map_core_outdoor_style%2Csn_map_core_font%2Csn_map_core_layer%2Csn_map_core_tile&sysparm_view=

When requesting the clone (All > System Clone > Request Clone), the System [clone_instance] record's Exclude Attachment Data (filter_attachment_data) field was set to true.

Resolution

Pre-requisites:

• Role required: admin
• Update your Application Scope to Indoor Mapping

Export the 'Fonts', 'Outdoor style', 'Layers', and 'Tiles' as XML from the source instance (PROD) then import the XMLs to the target instance (SUB-PROD)

Table Names

• sn_map_core_font
• sn_map_core_outdoor_style
• sn_map_core_layer
• sn_map_core_tile

Make sure all the tables mentioned in the article has the attachments necessary. You may need to grab them from your Production instance.

[PoojaM339512785]

I also faced the same issue and we got it resolved by adding reservable modules in Reservable view.

Go to Workplace Reservation Management -> Administration -> Reservable views -> Open Map View 

Edit Reservable module and add required options.

[Johnny Stone]

It's ridiculous that ServiceNow has not fixed this issue yet.