Notification link opening up in WSD Portal not ESC

[gsuprumanian]

Out of the box email notification open the reservation in WSD portal, I can't find any property to update it to open in ESC ? I am able to find the code reference provide to /ws and /esc. Is there way to keep to ootb notification and repoint it to esc?

[gsuprumanian]

Let me know what kind screen-shots you looking for ?
But this can be looked-up on own, if you configured Workplace Service Delivery Application, it will comes with sets of out of the box notification, where in our case the email script coded to use sn_wsd_core.WPCoreUtils().getWSDPortalUrlSuffix(). i am not sure if this same for all.

As you can see in the screenshot above, I highlighted in yellow. 
the script include above is retrieving the portal reference from WPConstants, where it point to table sp_portal , and following line contains the sys_id of the service portal title to refere to , so the code can get the url suffix.

WPConstants.PORTAL = {

    WSD_PORTAL_SYS_ID: 'ca44c557c3721010cf4b1aa2c840dde8',

    SP_SUFFIX: 'sp',

    ESC_PORTAL_SYS_ID: '70cd9f3b734b13001fdae9c54cf6a72f',

In summary my, suggestion is all this should be captured as property were customer can update to repoint from wd to esc, or the code should be updated to use /esc if it is active.