Now Mobile : make a reservation => cant find the "add extra services" select box.

adn
Tera Contributor

‎11-28-2022 03:39 AM

Hi all,

I'm using now mobile to make reservation, but cant find the "add extra services" select box. is there a way to have that ?

 

thanks in advance,

 

(next is a screen of the select  box on the portal)

adn_0-1669635145235.png

 

 

0 Helpfuls
  • 638 Views
6 REPLIES 6

Community Alums
Not applicable

‎03-18-2025 04:21 AM

Hi !

 

Have you find a solution for this please? 

0 Helpfuls

connorlyons
Kilo Sage

‎03-18-2025 06:47 AM

Hi @Community Alums ,

 

Some UI elements available on the Service Portal are not automatically available in Now Mobile.

 

  1. Ensure the field is available in the Mobile Configuration
    • Navigate to: Now Mobile > App Configurations > Layouts
    • Find the form related to reservations
    • Check if the "Add extra services" field is included
    • If missing, manually add it to the mobile layout
  2. Check UI Policies
    • Search for policies related to reservations
    • Look for conditions that may be hiding the "Add extra services" field in mobile views
    • Disable or modify the rule if necessary

Best,

Connor Lyons

Consultant at Infocenter

CSA | CAD | 15x CIS

LinkedIn

Please mark answer correct and/or helpful for others reading this with the same issue/question.

0 Helpfuls

Community Alums
Not applicable
In response to connorlyons

‎03-18-2025 07:42 AM

Hi @connorlyons,

 

I've checked the policies and the layout but I haven't find any options for this 😕

0 Helpfuls

Arvid
ServiceNow Employee
ServiceNow Employee

‎03-18-2025 07:32 AM

Hello @adn , adding services is on mobile only available through the "responsive" experience, which can be accessed in NowMobile. We plan to add improved support on mobile in later releases. I have captured the feedback.

 

Best regards,

Arvid

0 Helpfuls