Hello, Currently when users visit the WSD portal for the first time, the default option in the Quick reservation widget is set to 'space' and they cannot select the floor and time slot. How do you change the default 'space' option to a different Rese...
Hi all, Can anyone explain the difference between areas and neighbourhoods in the Workplace Reservation product? Unfortunately the documentation page doesn't really provide any explanation of the use or intent e.g. when should you use an area vs a ne...
Hi WSD experts,In visitor management, when a guest is registered, Receptionist staff will print their Badges.The badge looks like below. When we click the print badge Ui action, we need to get the hardcopy printed from the printer.How can we achieve...
We are cleaning up some of the OOTB services in Workplace Services that are not needed currently. I was just going to remove them from being active... but the service still appears available to select. Is there a good way to disable this or decommi...
Hello,Users with the 'snc_external' and 'sn_wsd_core.workplace_user' roles are not able to access the Workplace Services portal (https://x.service-now.com/ws). It is showing a 404 page: The portal however is accessible to users with 'snc_internal' a...
Hi, The Map view is not populating as an option within the EC Reservation search. The reservable module has been configured - the map view is active, but will not appear. I am able to see the card and schedule views but not the map. The campuses have...
Hi everyone,I have an issue I don't know how to solve:My DPO was reclaimed over the Xmas break and as it was still on an older release, I can't apparently not reboot it no more.I have a new DPO on Tokyo and I want to activate WSD on it as we are curr...
Hi WSD experts,we have a requirement to send public survey to external visitors (as they would not login to snow) and when they submit submit we need to update their registration record. But in survey trigger conditions we don't have external visitor...
I'm trying to make the new Indoor Mapping plugin work in the Workplace Reservation Management module, but I cannot get the map to show on the Portal. 1. Using the Map Studio I did the following: - created a campus, building & floor + imported a png...
Hi experts,what is this 'Passcode' field in visitor registration form. What is it's functionality and how can we use it.Thanks in advance.
When trying to upload an AutoCad dwg or dxf file, I always get the following error message : Setup job failed for the following reason: Request not sent to uri= https://mapimport/sources/autocad-source/extract/geometries : org.apache.commons.httpcli...
I downloaded the Indoor MApping plugins, but after the installation the Map studio does not open. Then I just have a white screen when I click on Map Studio. What is the reason for this?
Hello, We have one requirement to change the Default Sound Alert for Agents when new chat comes. I was trying to create a new record in Audio Files But, while uploading the desired audio file, it is giving an error. The format of the file is also co...
I need to configure the NOW Mobile Agent app for Workplace Service Delivery so that fulfillers can access and fulfill Workplace Service cases (Workplace Service Catalog). The OOTB settings for NOW Mobile agent seem to be only for ITSM.
There is no field for the assignment group on SCTasks in the Agent workspace. Therefore how can this be updated in the workspace if it needs to be transferred?
