Can anyone provide frequently ask questions on reservation management?
Hello Can anyone provide frequently ask questions on reservation management? Thanks and Regards ShraddhaDesai
Forum Posts
how can I remove the Add extra Services button here? (Workplace Reservation Management)
how can I delete or disable the "Add extra services" button here so that it no longer appears on the widget?
Indoor Mapping Properties - Global Admin cannot access it
Hello all, When a user that has the Global Admin role (sn_wsd_core.admin) is trying to access "Indoor Mapping Properties" application menu, get this message: Requested resource not found The needed roles are OOB (sn_map_core.map_admin, admin), so t...
Dynamic translation for "short description" field in agent workspace
In Agent Workspace the dynamic translation button does not appear on any field or in activity stream but it appear on native views.All configurations are correct. In the backend it appears on short description field butIn agent workspace is the trans...
Workplace/Indoor Mapping Roles definitions
After installing Workplace using Indoor Mapping, and all of the scopes that go along with that, I have the understanding of "Space Mapping" versus "Indoor Mapping", but I cannot find any clear documentation on what roles are required for what activit...
Reservation Widget - Default Reservable Module
Hello, Currently when users visit the WSD portal for the first time, the default option in the Quick reservation widget is set to 'space' and they cannot select the floor and time slot. How do you change the default 'space' option to a different Rese...
Resolved! Workplace Reservation: Areas vs Neighbourhoods
Hi all, Can anyone explain the difference between areas and neighbourhoods in the Workplace Reservation product? Unfortunately the documentation page doesn't really provide any explanation of the use or intent e.g. when should you use an area vs a ne...
Workplace Visitor Management
Hi WSD experts,In visitor management, when a guest is registered, Receptionist staff will print their Badges.The badge looks like below. When we click the print badge Ui action, we need to get the hardcopy printed from the printer.How can we achieve...
How to disable or decommission a Workplace Service
We are cleaning up some of the OOTB services in Workplace Services that are not needed currently. I was just going to remove them from being active... but the service still appears available to select. Is there a good way to disable this or decommi...
Resolved! External users are not able to access the Workplace Services portal
Hello,Users with the 'snc_external' and 'sn_wsd_core.workplace_user' roles are not able to access the Workplace Services portal (https://x.service-now.com/ws). It is showing a 404 page: The portal however is accessible to users with 'snc_internal' a...
Resolved! Map view not populating on employee center
Hi, The Map view is not populating as an option within the EC Reservation search. The reservable module has been configured - the map view is active, but will not appear. I am able to see the card and schedule views but not the map. The campuses have...
Resolved! Install Workplace Service Delivery on DPO
Hi everyone,I have an issue I don't know how to solve:My DPO was reclaimed over the Xmas break and as it was still on an older release, I can't apparently not reboot it no more.I have a new DPO on Tokyo and I want to activate WSD on it as we are curr...
send public survey to external visitor and use their response to update visitor registration record
Hi WSD experts,we have a requirement to send public survey to external visitors (as they would not login to snow) and when they submit submit we need to update their registration record. But in survey trigger conditions we don't have external visitor...
Resolved! Map doesn't show on WSD portal (Indoor map plugin)
I'm trying to make the new Indoor Mapping plugin work in the Workplace Reservation Management module, but I cannot get the map to show on the Portal. 1. Using the Map Studio I did the following: - created a campus, building & floor + imported a png...
Resolved! Visitor management
Hi experts,what is this 'Passcode' field in visitor registration form. What is it's functionality and how can we use it.Thanks in advance.
