Unable to activate Reservable Sync Configuration record

Nick Martinez
Tera Contributor

I am unable to activate a reservable sync configuration record. When I click on the "Activate" UI Action; the record appears to save; but it will not change to activate.

 

I think that I traced the issue down to the "Create or Update Subscriptions for Resources" Subflow and it appears to be erroring out on the second step with the following error, "com.glide.transform.transformer.exceptions.InvalidPathException: Could not find path in stream: $.value"

 

Step 2 is checking to see if a Webhook registry is found; and it is present and it does find the record. But reasons I am not clear on; it can't advance beyond this step.

 

The Connection & Credential Aliases and OAuth are setup, and the token is current.

 

Has anyone encountered this issue before?

 

Reservable Sync Configuration record

NickMartinez_0-1703085027215.png

 

Create or Update Subscriptions for Resources Subflow

NickMartinez_1-1703085362726.png

 

Microsoft Exchange Online Webhook Registry

NickMartinez_2-1703085445870.png

 

Connection & Credential Aliases

NickMartinez_4-1703085623656.png

 

OAuth 2.0 Credentials

NickMartinez_3-1703085572645.png

 

3 REPLIES 3

sylvie chalifou
Mega Contributor

I realize this is an older thread, but seems we are having the same issue.  Were you able to resolve this issue? 

Hello,

 

I am experiencing the same issue, have you found a solution?

pavankumarbjr
ServiceNow Employee
ServiceNow Employee

Please verify if there are Reservable Configuration records with empty email address