Need sample CAD file for indoor mapping with steps
Hi, We need few sample cad files as well as steps to configure maps in Indoor mapping servicenow
Forum Posts
Location directory - how do I adjust default zoom level?
Hi, I'm working on a WSD implementation and all is going well. However, when I go to location directory from the WS portal, it shows me a map of the whole world. However, all of my locations are all in the same country so I would like it to start z...
How can I enable "auto checkout" after the reservation has ended.
Many users will not take the time to checkout and I don't want those spaces to be unavailable because of this.
Resolved! Has Anyone Figured Out Reservations From External Employees?
Before getting into it, I will say that we have a case open with HI on this issue, but am curious if anyone has gone through this as part of the implementation for Workplace Service Delivery, specifically in the Reservation Management module and what...
Add extra services in new reservation
Hi All, Need a help regarding Add extra services feature available in workplace reservation management. I need to modify/add fields in this window coming up on clicking add extra services. Please let me know where exactly this button is available in ...
Leveraging Workplace Service Items in a Workplace Case Record Producer
I have a requirement to display a list of Workplace Service Items based on a location selected by an indoor map on a WSD Case Record Producer. Is there any baseline functionality that would help with this? The Macro that generates the location data d...
Visitor Registration-multiple visitor records created for external visitors added in Outlook invite
Hi,We recently installed the Reservation Outlook Synchronization and the Reservation Outlook Add-In, as well as Workplace Reservation Management and Workplace Visitor Management as part of the WSD Safety Management Suite. Issue: When a user creates ...
WSD all Day Reservations
Hi Everyone, recently we've noticed that staff are able to bypass the mandatory all day reservation option we've set as a requirement within WSD. Based on some testing it seems if the user selects a workstation, and moves to the next step, followed b...
Can anyone provide frequently ask questions on reservation management?
Hello Can anyone provide frequently ask questions on reservation management? Thanks and Regards ShraddhaDesai
how can I remove the Add extra Services button here? (Workplace Reservation Management)
how can I delete or disable the "Add extra services" button here so that it no longer appears on the widget?
Indoor Mapping Properties - Global Admin cannot access it
Hello all, When a user that has the Global Admin role (sn_wsd_core.admin) is trying to access "Indoor Mapping Properties" application menu, get this message: Requested resource not found The needed roles are OOB (sn_map_core.map_admin, admin), so t...
Dynamic translation for "short description" field in agent workspace
In Agent Workspace the dynamic translation button does not appear on any field or in activity stream but it appear on native views.All configurations are correct. In the backend it appears on short description field butIn agent workspace is the trans...
Workplace/Indoor Mapping Roles definitions
After installing Workplace using Indoor Mapping, and all of the scopes that go along with that, I have the understanding of "Space Mapping" versus "Indoor Mapping", but I cannot find any clear documentation on what roles are required for what activit...
Reservation Widget - Default Reservable Module
Hello, Currently when users visit the WSD portal for the first time, the default option in the Quick reservation widget is set to 'space' and they cannot select the floor and time slot. How do you change the default 'space' option to a different Rese...
Resolved! Workplace Reservation: Areas vs Neighbourhoods
Hi all, Can anyone explain the difference between areas and neighbourhoods in the Workplace Reservation product? Unfortunately the documentation page doesn't really provide any explanation of the use or intent e.g. when should you use an area vs a ne...
