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Workplace Service Delivery does not work in PDI

Can Workspace Service Delivery be installed in PDI?   I have installed plugins, but the sn_wsd_core.admin role does not get assigned to admin account.  As a result, Workplace core components cannot be accessed due to security constraints.  I cannot s...

katerinam by Giga Contributor
  • 1418 Views
  • 5 replies
  • 0 helpfuls

WSD Reservation Management - Series Meetings

Does ServiceNow support series appointments? If yes, does it handle the series as a series or does it break them into single meetings?  If we want to enable series meetings then this is also a must-have.Does it intelligently resolve conflicts when bo...

Elena Piske by Tera Contributor
  • 713 Views
  • 2 replies
  • 3 helpfuls

Space vs Room - what's the difference for set up?

What are the main differences between Spaces and Rooms other than the mandatory space type field on the space table?  We're implementing a system that will contain the following and trying to figure out what makes the most sense in set up in terms of...

Where can i find the CustomEvent.fireAll events code?

I am trying to find the events that are called in CustomEvent.fireAll(). ex CustomEvent.fireAll("wsd.multiLevelSpacePicker.cabrilloValues", cabrilloValues);cabrilloValues); I have looked everywhere and I can't find the events that are called in the f...

clyon by Tera Guru
  • 737 Views
  • 1 replies
  • 0 helpfuls

WSD Search Widget is not working with some Reservable Modules

We are trying to set up a couple of building to use for WSD, along with their corresponding space/area records, and we have set up some reservable modules with user criteria to allow the WSD Search widget to find these spaces. Some of the reservable ...

Agent assist for requests

Hello, I just setup Agent Assist on our Agent workplace. For incident it is working however I tried to create one manually for req_items since it was not preconfigured for it. Agent assist is now present in workplace but instead of giving assistance ...

Ond_ej Ul_ by Kilo Contributor
  • 676 Views
  • 1 replies
  • 0 helpfuls

Resolved! Workplace Reservation Management - everything was working fine, then 1/10 I started getting 'Cross Scope Access privilege errors'. Ex ErrorExecute operation on script include 'WPBlockLocationUtils' from scope 'Workplace Reservation Management' was d

Everything was working fine with Workplace Reservation then on 1/10 I started getting  'Cross Scope Access privilege errors'. Ex ErrorExecute operation on script include 'WPBlockLocationUtils' from scope 'Workplace Reservation Management' was denied....

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clyon by Tera Guru
  • 1754 Views
  • 4 replies
  • 3 helpfuls

Resolved! how to get Workplace_Outlook_add_in_manifest_example.xml file?

Hi SN Support,, May some one let me know how to get Workplace_Outlook_add_in_manifest_example.xml  file? We have install the "Workplace Reservations for Microsoft Outlook Add-in" in dev, but I don't see the Workplace_Outlook_add_in_manifest_example.x...

emilysumo by Tera Contributor
  • 2087 Views
  • 6 replies
  • 2 helpfuls

Resolved! Workplace Reservation Portal Issue

We are testing out WSD prior to making a purchase of the application and have run into an issue where we select a building but are never presented with any options for type. Based on the documentation, we have added all the necessary records in the o...

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Casey23 by Tera Guru
  • 1347 Views
  • 1 replies
  • 1 helpfuls