Hello all, When a user that has the Global Admin role (sn_wsd_core.admin) is trying to access "Indoor Mapping Properties" application menu, get this message: Requested resource not found The needed roles are OOB (sn_map_core.map_admin, admin), so t...
After installing Workplace using Indoor Mapping, and all of the scopes that go along with that, I have the understanding of "Space Mapping" versus "Indoor Mapping", but I cannot find any clear documentation on what roles are required for what activit...
Hello, Currently when users visit the WSD portal for the first time, the default option in the Quick reservation widget is set to 'space' and they cannot select the floor and time slot. How do you change the default 'space' option to a different Rese...
Hi all, Can anyone explain the difference between areas and neighbourhoods in the Workplace Reservation product? Unfortunately the documentation page doesn't really provide any explanation of the use or intent e.g. when should you use an area vs a ne...
Hi WSD experts,In visitor management, when a guest is registered, Receptionist staff will print their Badges.The badge looks like below. When we click the print badge Ui action, we need to get the hardcopy printed from the printer.How can we achieve...
We are cleaning up some of the OOTB services in Workplace Services that are not needed currently. I was just going to remove them from being active... but the service still appears available to select. Is there a good way to disable this or decommi...
Hello,Users with the 'snc_external' and 'sn_wsd_core.workplace_user' roles are not able to access the Workplace Services portal (https://x.service-now.com/ws). It is showing a 404 page: The portal however is accessible to users with 'snc_internal' a...
Hi, The Map view is not populating as an option within the EC Reservation search. The reservable module has been configured - the map view is active, but will not appear. I am able to see the card and schedule views but not the map. The campuses have...
I'm trying to make the new Indoor Mapping plugin work in the Workplace Reservation Management module, but I cannot get the map to show on the Portal. 1. Using the Map Studio I did the following: - created a campus, building & floor + imported a png...
When trying to upload an AutoCad dwg or dxf file, I always get the following error message : Setup job failed for the following reason: Request not sent to uri= https://mapimport/sources/autocad-source/extract/geometries : org.apache.commons.httpcli...
Hello, We have one requirement to change the Default Sound Alert for Agents when new chat comes. I was trying to create a new record in Audio Files But, while uploading the desired audio file, it is giving an error. The format of the file is also co...
There is no field for the assignment group on SCTasks in the Agent workspace. Therefore how can this be updated in the workspace if it needs to be transferred?
Hi all, i should install the Workplace Service Delivery module on a customer DEV Instance, what is the procedure to install it? I can't find the installation procedure. Thanks
I am trying to add UI action on Service operation workspace -Incident table. Should I add it on ITSM workspace OR IT service operation workspace
I have installed the indoor mapping application and the associated demo data. The Map View shows the demo campus, but the Card View shows nothing (Why?). Which table is the Card View related to ?
