Hi,When creating a new case in the Workplace Case table (sn_wsd_case_workplace_case) the assignment group always defaults/populates to 'Workplace Services'. I found an Assignment Rule ("workplace case") where this is coming from, but even if I deacti...
A new feature was introduced in Workplace Reservations Management 2.6.1 to notify employees about existing and overlapping reservations while creating or editing an existing reservation of the same type. It would be helpful if we could also block emp...
We are very new to the sync of Reservations betweeN SN and Azure for conference room calendar syncing. Its generally working fine, but we have a particular room that does not seem to sync reservations made out to Azure... sits there in a pending stat...
If i create a reservation in outlook for a room resource, it syncs correctly to WSD. But when I make the reservation in WSD for the same room, the event does not sync and errors with "The user does not have sufficient permission to perform this actio...
Hi Everyone,Currently I am having a problem with Calendar Synchronization. I configured the connection between SNOW and Microsoft Exchange. However, I am not able to sync the location, I always got this error message :com.glide.communications.Process...
While we know that reservable modules can be restricted in terms of visibility by using the 'User Criteria's' related list available on a Reservable Module record, has anyone tried to restrict a specific space that shows up within a reservable module...
Hi Team, I have a requirement in WSD(workspace service Delivery) . In that I have visitor management application, i need to generate QR code for each Visitor record. Could you please help me how to generate the same ? Thanks in advance
Hi, Has anyone implemented catering as a service in WSD but needed to allow the user booking the room/catering the ability to choose from a menu at time of booking? For example when booking a room, add extra services>catering:Choose subcategory: Fing...
Hi, I believe this would be a customization and I was curious how to add to the Legend on the map view. For example, if I have a new desk type that is non-reservable titled "NewDeskType1" and when a user clicks on the legend, they will see NewDeskTyp...
As the title implies, I want to be able to "Allow whole day reservation" for certain reservable modules, but for the default value to be selected instead of empty. I do not want to "Require all day reservations" because I want to allow the end users ...
Hi,I have a situation where the base reservation was created in Outlook and synced with ServiceNow via Exchange Integration, not the WSD Add-in. Since we are originating in Outlook, users have to go into WSD and add services after. When the services ...
Hi, We need few sample cad files as well as steps to configure maps in Indoor mapping servicenow
Hi, I'm working on a WSD implementation and all is going well. However, when I go to location directory from the WS portal, it shows me a map of the whole world. However, all of my locations are all in the same country so I would like it to start z...
Many users will not take the time to checkout and I don't want those spaces to be unavailable because of this.
Before getting into it, I will say that we have a case open with HI on this issue, but am curious if anyone has gone through this as part of the implementation for Workplace Service Delivery, specifically in the Reservation Management module and what...