Unable to cancel reservation for multiple people

[tahnalos]

If I create a reservation for myself, I can cancel it without an issue.

If I create a reservation for multiple workplaces including myself, I am unable to cancel my reservation (or anyone else).  I get the message "You are restricted to edit the reservation. This reservation is read-only."

Is there a reason why this message is popping up in multiple workplace reservations?

[Yashsvi]

Hi @tahnalos,

The message "You are restricted to edit the reservation. This reservation is read-only" appears for multiple workplace reservations likely due to one of the following reasons in ServiceNow:

1. Role Permissions: Your user role might allow canceling personal reservations but not group reservations.
2. Record Ownership: You might not be listed as the owner or primary contact for the group reservation.
3. Business Rules/UI Policies: Custom rules or policies may restrict editing or canceling multiple workplace reservations.

 Steps to Resolve:

1. Check Your Roles: Ensure you have the necessary roles to manage group reservations.
2. Review Record Details: Verify that you are the owner or have the necessary permissions on the reservation record.
3. Inspect Business Rules/UI Policies: Look for any rules or policies that might be causing the restriction.

If you can't resolve it, contact your ServiceNow administrator for assistance.

Thank you, please make helpful if you accept the solution. 

[tahnalos]

I already checked that.  Again, I'll point out that I can cancel an individual reservation.  I cannot cancel a group reservation.